Anti-Theft location

komir
edited January 5 in Mobile Security


Hello, I have installed Bitdefender on two Android devices what using my kids. When I go to Bitdefender central and click Locate mobile often I don't get a location. I have have filling only get location when my kid takes mobile and enter it, something like, when the screen is power off I can't get location?


Thank you

Comments


  • Hello,


    Please follow the steps below:


    1. Open the phone settings

    - Select Security

    - Choose Device Administrators

    - Enable Bitdefender

    - Check if the situation persists


    2. Open the phone settings

    - Select Security

    - Choose Apps with usage access

    - Enable Bitdefender

    - Check if the situation persists


    3. Open the phone settings

    - Select Accessibility 

    - Tap on Antivirus

    - Check the option so it is On

    - Check if the situation persists


    4. Open Phone Settings

    - Press on the Battery menu

    - Press on options

    - Select Battery Optimization

    - Choose all apps

    - Select Bitdefender and check the "Don't optimize" option

    - Press done and see if the situation persists after turning the Web Protection on


    Thank you!

  • I don't think the anti theft locate feature is a valid tool anymore. Changes made by google have restricted third parties from doing this in real time, I think keeping this feature is a little misleading. You "may" get a location back hours after requesting it from the tool and then I doubt it is from the command being sent to it more like a random update. It used to be in real time, not anymore.

  • I have tried everything and stil the anti theft features are not working. It is a pity because this is one of the main reasons I purchased Bitdefender.

    The things that don't work:

    1.Locate device: it takes hours and sometimes days to locate a device, although the device will be next to me and I would just be testing the feature, and also in real situations.

    2. All other remote actions feature are not working

    I am using Android Devices

    Kindly fix this issue

  • mrmirakhur
    mrmirakhur Moderator, Defender of the month ✭✭✭✭✭

    Kindly share your query with bitdefender mobile support team by dropping them an email at [email protected]

    The support team will reply back to your query within next 24-48 hours excluding weekends.

    Regards

    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • Gjoksi
    Gjoksi Defender of the month ✭✭✭✭✭

    @mrmirakhur

    just for the record, it is really not working as it should... well, it used to work a few days earlier without any problems... now, even the Alert (Scream) mode is not working at all... i'll post a thread about that tomorrow...

    regards...

    Win8.1Pro64bit-TotalSecurity26.0.23.80-Firefox103.0.2

    Android12-OneUICore4.1-MobileSecurity3.3.175.2012-Central3.0.10.79

  • For 3 days now it can't locate any of the 4 android devices we use in the family.Everything is turned on but nothing happens.The last detection was 3 days ago since then nothing.Please fix it...it's basic function for parents!

  • Scott
    Scott Defender of the month ✭✭✭✭✭

    Agree with the above posts. My phone cannot be found, and the alert mode is not working, either.

    “There is no exercise better for the heart than reaching down and lifting people up.”

  • mrmirakhur
    mrmirakhur Moderator, Defender of the month ✭✭✭✭✭
    edited July 3

    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • Gjoksi
    Gjoksi Defender of the month ✭✭✭✭✭

    Win8.1Pro64bit-TotalSecurity26.0.23.80-Firefox103.0.2

    Android12-OneUICore4.1-MobileSecurity3.3.175.2012-Central3.0.10.79

  • Hello,

    I hereby confirm this issue has been officially solved by the developers.

    Cheers

  • Gjoksi
    Gjoksi Defender of the month ✭✭✭✭✭

    @Alexandru_BD

    I also confirm that the anti-theft module is fully functional. 😎

    Thanks to the dev team and a huuuge thanks to @Mike_BD who pointed this out to the dev team. 😊

    Much appreciated. 😊

    Win8.1Pro64bit-TotalSecurity26.0.23.80-Firefox103.0.2

    Android12-OneUICore4.1-MobileSecurity3.3.175.2012-Central3.0.10.79

  • mrmirakhur
    mrmirakhur Moderator, Defender of the month ✭✭✭✭✭

    Appreciated. Seems to work perfectly now 😎

    Regards

    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • Scott
    Scott Defender of the month ✭✭✭✭✭

    Agree, location and alert working great here as well :)

    “There is no exercise better for the heart than reaching down and lifting people up.”