Mobile Security

Mobile Security

Anti-Theft location

edited January 2022 in Mobile Security


Hello, I have installed Bitdefender on two Android devices what using my kids. When I go to Bitdefender central and click Locate mobile often I don't get a location. I have have filling only get location when my kid takes mobile and enter it, something like, when the screen is power off I can't get location?


Thank you

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Comments


  • Hello,


    Please follow the steps below:


    1. Open the phone settings

    - Select Security

    - Choose Device Administrators

    - Enable Bitdefender

    - Check if the situation persists


    2. Open the phone settings

    - Select Security

    - Choose Apps with usage access

    - Enable Bitdefender

    - Check if the situation persists


    3. Open the phone settings

    - Select Accessibility 

    - Tap on Antivirus

    - Check the option so it is On

    - Check if the situation persists


    4. Open Phone Settings

    - Press on the Battery menu

    - Press on options

    - Select Battery Optimization

    - Choose all apps

    - Select Bitdefender and check the "Don't optimize" option

    - Press done and see if the situation persists after turning the Web Protection on


    Thank you!

  • ✭✭

    I don't think the anti theft locate feature is a valid tool anymore. Changes made by google have restricted third parties from doing this in real time, I think keeping this feature is a little misleading. You "may" get a location back hours after requesting it from the tool and then I doubt it is from the command being sent to it more like a random update. It used to be in real time, not anymore.

  • I have tried everything and stil the anti theft features are not working. It is a pity because this is one of the main reasons I purchased Bitdefender.

    The things that don't work:

    1.Locate device: it takes hours and sometimes days to locate a device, although the device will be next to me and I would just be testing the feature, and also in real situations.

    2. All other remote actions feature are not working

    I am using Android Devices

    Kindly fix this issue

  • Kindly share your query with bitdefender mobile support team by dropping them an email at bms@bitdefender.com

    The support team will reply back to your query within next 24-48 hours excluding weekends.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Defender of the month mod

    @mrmirakhur

    just for the record, it is really not working as it should... well, it used to work a few days earlier without any problems... now, even the Alert (Scream) mode is not working at all... i'll post a thread about that tomorrow...

    regards...

  • For 3 days now it can't locate any of the 4 android devices we use in the family.Everything is turned on but nothing happens.The last detection was 3 days ago since then nothing.Please fix it...it's basic function for parents!

  • ✭✭✭✭✭

    Agree with the above posts. My phone cannot be found, and the alert mode is not working, either.

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.

  • mod
    edited July 2022

    I checked the anti theft feature as of now and it seems currently it is not working at all.

    @Mike_BD - can you please get it checked with the developers.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Hello,

    I hereby confirm this issue has been officially solved by the developers.

    Cheers

    Premium Security & Bitdefender Endpoint Security Tools user

  • Defender of the month mod

    @Alexandru_BD

    I also confirm that the anti-theft module is fully functional. 😎

    Thanks to the dev team and a huuuge thanks to @Mike_BD who pointed this out to the dev team. 😊

    Much appreciated. 😊

  • Appreciated. Seems to work perfectly now 😎

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • ✭✭✭✭✭

    Agree, location and alert working great here as well :)

    All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.

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