I'm not able to exclude D:\ drive from being scanned

I'm not able to exclude D:\ drive from being scanned. I entered the info as follows, but when I click SAVE and then come back into this, the exclusion I just created is gone.

After I click SAVE and it takes me out of that screen (which I wish it didn't do because then I have to drill back down through the menu to find this exclusion screen again), the D:\ folder that I just put in the exclusion list is gone. So how do I exclude the D:\ drive from being scanned????!!!!!

We're paying monthly to use BitDefender, so we're not too happy that we can't even run it on some of our servers because it keeps scanning the D:\ drive on the servers and prevents the application from running for users.

Comments

  • I have the same issue - and I have asked BD to step up and fix. After a long series of data dumps, and BD people not understanding my plain English, I informed them of the problem.

    Likewise, this applies to all drives. In my case, I have a HP hub/multi-port that is listed as a USB device. BD continually locks up and even though I ran the immunize function, BD does not allow - as you noted - exclusion of an entire drive.

  • Flexx
    Flexx Moderator, Defender of the month ✭✭✭✭✭

    @Mike_BD, @Andy_BD

    Kindly have a look.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)