Full system scan caused hard crash

> @_lex said:
> Is this a known issue with current versions of Bitdefender Internet Security? I switched to Bitdefender after being badly let down by Avast's software and support, and it's very worrying that this has happened only two weeks into a two year licence.
You should note that it is better to have a new cpu like core i3 8100 or i5 6100 or i3 6100or better for example or ryzen cpus.(I mean your cpus have at least 4 core and 3.2ghz for good working when using bitdefender).
I mean that using old cpus like intel pentium (r) core duo 2.7 ghz or 3 ghz not recommend for bitdefender and for bitdefender it is necessary to run on ssd to don't slowdown your pc.
I don't say you can't use it on hdd but it is very ideal to use it on ssd (because forexample its startup is take much time even on ssd and in normal using may lead to hanging or some slowdowns for your system if you use hdd).
And for ram it is good to have at least 6 or 8 gigabyte or ram.
and I should note that I don't have your problem when I select my hdd partitions to scan but I think bitdefender have some problems on scanning the hdd drives because it have make some bad sounds and high sounds of hdd that I think it is not happened on other antivirus product like kaspersky and eset.
One of the way they can fix this problem is that they use smart scan method that forexample eset use that and it detect all of the virus if its database has them.(I mean this method works greatly and bitdefender can use that scan way.)

Since bitdefender has to compete with the sharing of the resources with the other background processes, and if your system requirements are not met with minimal system requirements needed to run bitdefender product, it may end up in hanging of the system.

I am another customer who is having a full system crash because of this. Overclocked gaming rig, so this should definitely not be happening! This needs to get sorted, 4th May seems like a long time for something like this to be ongoing.

same here with bitdefenders full scan

I also have a fullsystem scan crash. My Computer is a modern day build. I update regularly. I updated before doing a fullsystem scan. I have had this happen numerious times. I am leaning towards changing providers, if this issue is not resolved. My virus scanner should be the least finniky software on my system, let alone be the factor of my system crashes. I had no other software running this should have been a smooth operation. Please Bitdefender look in to this trend.

I have ten BD Internet Security licenses for 3 years. This issue had better be taken seriously besides the usual dribble about system resources. some of us out here have a clue and know how to recognize something in the software behavior that wasn't there before. I am having to avoid full system scans in todays scamming/hacking environment because my antivirus software locks up Windows 10 and forces a hard reboot? Unacceptable. No other operation / software on computer locks up system (not a memory or hardware problem). Unfortunately, as of today , no recognition that someone at BD is taking this seriously? After researching this for some time I was pointed to Intel Management Engine and multiprocessor issues set up for Network Administrators and remote access WOL. after applying a Intel ME BIOS patch, issue resolved for 2 months. Then today after Bitdefender update and reboot, this issue has happened twice. If your trying to drive customers away come renewal time continue to do nothing to assist with this issue. I will be seriously reconsidering renewal at this time. Please help with this issue and do not remove the Widget as it helps senior users.

Windows 10 Pro 64bit 10.0.19043 build19043 not OEM

CPU: i7 9700K 8 core not overclocked

Memory: DDR4 64GB Corsair not overclocked

SSD: Samsung 980 Pro Nvme not compressed boot drive

Storage Disk: Western Digital HDD 2 TB

TPM: TPM 2.0 enable and secure boot

PS This issue stops scan clock and every time I have noticed a lock up, scan was on SysWOW 64 or Windows update files.

Yep same issue. Powerful desktop but everytime i run a full scan it freezes my whole PC.

I have same issue, I have an Acer laptop aspire VX15 (has i7 cpu with 16 gigs of ram), the system freezes up after about always 20 min into the scan, I can still move the mouse curser but nothing responds when I click on it and even Ctrl Alt Del does nothing, only option is to do a hard reset (the scan does sometimes complete without issue but it freezes my system more times then it successfully scans).

I bought total security in June for 3 years but only have the issue a couple of days now, scanner worked without issues before so it's unlikely that it's an issue with my laptop; maybe a bug in the latest version of bitdefender?

Could you guys from bitdefender please let us know if you are aware of this and if there is a workaround until you fixed the issue?

I have the same issue!!!

I've been using Bitdefender for past 5 years and never had any problems with the scan on any of our devices.

This problem only seem to arise recently. Please help

Having the same issue I have a beast of a machine 9900k, 2080ti, 32Gb ram, 512Gb NVME drive (Main), 2Tb NVME storage, Windows 10 should not lock my system this issue is starting to make me think it might be time for me to look at other internet security if this issue is not fixed by November.😑

Same issue here. Beast of a computer - dual Xeon Gold 6248R CPU @ 3 GHz and 1/4 TByte of memory. So, not a resource issue with nothing else running. Have tried to omit files, ensure no other resources are being used - but for the past 5 weeks on weekly full scan - barring one occasion after three crash restarts - the system locks up just as described by the original poster. Bitdefener Total Security full system scan was running fine for a year - but this past month, requiring a hard reboot of company server and no completed full scan is not sustainable. Hoping for resolution this week or will need to move to Kaspersky. Can't be hard crashing the company server every week.

Hi @Mike_BD , i offered to BD our PC for test. No one replied to it. Still in touch with BD support BBD-LTXJT-500, no solution. Im not sure if it is Windows related, I installed completelly blank windows and I had issue. In our environment BD is running fine with all "old" computers but new machines with SSD M.2 are freezing, does not matter if SSD M.2 is western digital or samsung. Mem test, cpu test, SSD test without issue. System is freezing just during full scan.

thank you

Adam

Same here. Beast laptop Intel i7-11800H 16 GB ram. I find this unacceptable for this kind of product.

I placed a comment on 18 October on this thread about this issue. I still have the issue and I noticed when the scan freezes my computer it's always when it's scanning a registry entry, I hope this might help you guys to fix this issue.

Same issue on my system, PC went freeze when full system scan. My build: Ryzen 7 5800H, RTX 3060, 16GB Ram, SSD, Win 10 Home, Bitdefender Internet Security. Both Bitdefender and Window are up to date. After turn off registry scan follow @Petersl it's work fine. This problem has only appeared recently.

Hello @Petersl ,

1. Open Bitdefender Total Security dashboard
2. Click PROTECTION and open ANTIVIRUS
3. Create CUSTOM SCAN and only check what you desire
4. After selecting which drives you want scanned, click NEXT
5. Click "Show Advanced options"
6. Uncheck "Scan registry"

cheers,

Mike

Hello @farR ,

First try to isolate where the issue might be , doing Custom Scans from your Bitdefender Total Security / Antivirus . Also , kindly asking to reach our Support team by visiting https://www.bitdefender.com/consumer/support/

Stay safe,

Mike

Hello @farR ,

Sorry to hear you've encoutered this with our AV. But there are many reasons this can happen , hence my request to contact the support team, which will try and help, based on the logs, most likely.

thanks,

Mihai

The problem does not occur with Kaspersky, Malwarebytes, eset, hitman pro etc all tested after I uninstalled Bitdefender . I'm not running any other real-time protection. All of this, plus the numerous other comments that have been posted here would leave me to believe that it's your application not my configuration

Add me to the list + I think the exclusion list is also not working anymore....
I do really like Bitdefender but currently its not "the best" antivirus you can get I guess...

Same issue. Frustrated. Please fix the product soon !

Same issue. Custom scan without registry fixed problem. Fix your product ASAP.

Hello.

My system is brand new and this ‘Full System Scan causing unresponsive GUI, etc.’ issue is occurring for me as well. Wanted to throw my 2 cents in.

I am an IT Systems Engineer and I push this product to my clients. I need to have a workaround should this begin to affect them – luckily I seem to have only seen this occur on my own system.

It is worth mentioning that my computer is significantly more powerful than the average client workstation. It may ALSO be worth nothing that every comment on this forum seems to have a very strong CPU/GPU computer that is likely a gaming rig. I don’t know why this would make this issue more likely to occur, I am just trying to point out patterns.

I am currently running a Custom Scan without the registry scan option and I have also set it to ‘Low Priority’. I am not experiencing this issue during this scan. Quick Scans also seem to run fine. It seems likely the registry scan may in fact be related, but it seems some people have exceptions.

Update: One other thing I noticed was that BD seemed to always perform an Update attempt in the middle of performing a Full Scan. If there was an update available, it seemed to get stuck and the crash occurred. If I pre-emptively checked for updates and manually performed them until there were none available, even the small version changes that took mere seconds, then ran the scan with NO AVAILABLE UPDATES; it was skipped in the Full Scan and did not crash. This issue may in fact be entirely related to BD attempting to perform an update mid-

My specs:

Intel i5-12600K

MSI Pro Z690-A DDR4

G.Skill V Series DDR4 4x16GB@3200mhz

WD Black SN750 500GB m.2 SSD

Nvidia GTX 3080ti

Hello @Mike_BD

I am using Bitdefender Endpoint Security Tools with Gravity Zone etc. It says my product version is: 7.4.2.130 and not the 26.0.7.32 you mentioned. I assume that other version is for BitDefender Free? Is there an updated version for myself and other professional users?

I have uninstalled and reinstalled since your last post but I still have this issue on full scans. If I can't resolve this issue then I will not be comfortable providing this to my clients. I can't risk having their AV crashing who-knows-how-many client PCs; I won't roll that dice.

It seems this issue is going back at least since May - that does not leave a great impression about response time about what seems to be a fairly significant issue. Please fix your issue or I will have to find another provider.

Is BD Tech even aware of what the issue is?

@Mike_BD

Update:

The system scan froze my pc again today on a nvidia file, the sdd went to 100% in taskmanager even when the computer hdd led did not blink. I have the latest version of bitdefender 26.0.7.41 and have been scanning with the system scan instead of the custom scan since it updated to that version, it only froze today after I changed a nvidia power setting in the nvidia control panel, maybe it's coincidence that just after I changed the nvidia power setting it froze my pc when scanning an nvidia file or maybe it has something to do with that setting.

I changed that setting a few weeks ago from optimal power to optimal performance because I had an issue with nvidia which I tried to fix with this setting change, it didn't fix my nvidia issue and I just updated the driver. When I changed it back from optimal performance to optimal power the scanner froze. I've changed it back to optimal performance and I'll let you know if it will freeze with this setting.

Note that when I had the system scan freeze on me in the past my nvidia power setting was always set to optimal power, when I scanned with the custom scan with registry disabled it was also on this setting and I never had the custom scan freeze my pc.