Mixed risk indication

I have noticed both the iPad and IPhone are currently covered by the Premium Security.

Sometimes, even after manually reactivating Web Protection, it will turn itself off shortly afterwards. When this happens, Bitdefender Mobile Security for Android notifies you that "Web Protection got disabled by another service. Turn it on to get online protection." The Web Protection feature in Bitdefender Mobile Security for Android keeps turning off because the device is using Power Saving mode to save battery, which stops the running apps.

A large part of the bonus features of smartphones revolves around battery life and performance optimization. It is for this reason that vendors are packing battery-saving features with each Android release. But some optimization mechanisms are so aggressive that they kill useful background apps when the screen turns off to maximize your smartphone’s battery life.

This impacts most of the apps that run in the background. Most affected are 3rd party alarm clocks, automation apps, and especially apps that need to work even when you are not actively using your smartphone. The latter category also includes Bitdefender’s Web Protection. Web Protection loses the Accessibility permission required to function when the Android system force stops background applications.

This is why an alert has been implemented warning that another service has disabled Web Security and needs to be enabled again.

As the issue is caused by a system optimization mechanism that removes the permission required by Web Protection, solving it can be different depending on the device. You can either look for battery optimization and exclude (remove) the Bitdefender Mobile Security app, or look for some rules that can be handled at device-level for managing apps or prioritizing their background functionality.

The exclusion steps may vary depending on the phone/tablet brand. If you can’t find instructions specific to your phone model in the list below, we recommend looking through the device battery or power-saving settings to find a method of excluding the Bitdefender app from being closed off, so you can keep Web Protection enabled at all times and browse safely.