Trojan.GenericKD 47909545

Richman
Richman
in General Topics

Lately I have seen Bitdefender block that virus. I am very thankful for that.

I think I must have opened a dating site, from the content described I see in the description. I closed it.

Bitdefender is showing me they are blocking this over and over again

Is there a way to remove it from my laptop?

Thank you

Answers

  • Alexandru_BD
    Alexandru_BD admin

    Hello @Richman and welcome to the Community!

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers may request some logs from you.

    You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user

  • NoriiSun1
    NoriiSun1 ✭

    Hello there i suggest running a system scan with bitdefender and if that doesn't work launching a rescue environment Steps for how to get to the rescue environment Go to the protection tab and then go to antivirus after you have gone to the antivirus tab click on Antivirus you can see three things Quick scan System scan Rescue environment click on the rescue environment as demonstrated in my pictures below Please message back here if you are having anymore troubles

    Thanks Noriisun

    Screenshot 2022-01-22 215438.png
    Screenshot 2022-01-22 215458.png
    Screenshot 2022-01-22 215528.png


  • Richman
    Richman

    I have done a system scan a few times and it has stopped half way through. Have not some a complete system scan

    I do not have a the Rescue Environment line

    This is what my protection screen looks like

    Screen Shot 2022-01-22 at 5.39.56 PM.png

    What do i need to do

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