Should I leave Bitdefender?

Hello @DJSmiffy and welcome to our Community!

I second @Gjoksi , even though I work for Bitdefender. What we as a company try to do is offer the best security solutions in the market. It has been the company policy since the very beginning.

On a personal note, seems that you have a made the choice based on moral grounds and after doing some research- specifically, choosing Bitdefender on facts and independent performance reviews. Slowdowns are, indeed, one of the main challenges which an antivirus provider is trying to improve. On par, Total Security is quite a fast antivirus, constantly scoring well.

Your transition was simply uninstall/ install? Perhaps some "things" were left behind and system performance is affected. I would recommend, if you have time and possibility, to test on a fresh install and then make the final call.

Cheers,

Mike

Hello @DJSmiffy,

I think it all comes down to the personal preferences and usability.

I also work for Bitdefender and cannot pronounce myself in regards to competitors, but what I can tell you is that, if you want award winning protection and the latest security technology available on the market, you need to look no further. This antivirus is the result of years of development. The most skilled engineers and technicians were involved in its creation, with a clear goal in mind: to defend against the bad guys and stay ahead of the most sophisticated threats.

Your devices will be covered by the best cyber security defenses with Bitdefender, there's no question about it.

And I think that when purchasing a product, we should always pay attention to how Support is offered by the provider. Because there are so many entities out there that are driven by sales only and do little to follow up or ensure their customers get the valuable support materials or assistance, when needed. As far as we are concerned, we are dedicated to saving our customer's time and money by providing the most advanced products at the fairest prices, along with a commitment to excellence when it comes to support. Each Bitdefender product comes with its own user guide and this provides detailed information on how each module operates and also configuration instructions and recommendations.

Additionally, the users may consult our self-service section on the official website and simply by entering a keyword for the information of interest, the page will display relevant results and articles, some of which also come with a video included: https://www.bitdefender.com/consumer/support/ . The Support Teams can be reached via different channels, by chat, e-mail or phone, depending on the user's preference. We are always there for our users, in multiple shapes and forms 😉

At the end of the day, it's about the experience of owning a Bitdefender license and everything that comes along with it. One of the best advantages is being part of this lovely user community, that brings so much value and offers great support for an outstanding product.

In regards to the slowdown, as the above members indicated, there can be several reasons behind this and to find the root cause, the engineers would need to have a closer look at the machine and assist with optimization. You can get in touch with them and request assistance and they will be more than happy to help. If the slowdown cannot be fixed after following the troubleshooting steps provided by mrmirakhur, simply access the above link and scroll down to the bottom of the page to choose your desired contact method.

I hope the situation improves and you'll remain our valuable customer.

Best regards

Same for me.

I have now taken the decision to leave Bitdefender and start using Kaspersky again until I can find something as good and that suits me and my business needs.

Bitdefender really need to look at their business practices, this kind of behaviour is not acceptable in this day an age

Hi,

In the event of a slowdown, if the basic trobleshooting steps from here don't make any difference, I would recommend contacting the Support Teams for a more in-depth investigation on the machine.

Additionally, maybe @Cosmin P. can provide some advice regarding this.

Regards