The Bitdefender doesn't show up on any drives

bravo0916
bravo0916 ✭
in Install and Updates

Hello.

I installed Bitdefender on my several Windows11 PCs, but I don't see Bitdefender icon when I do right click on any drives like C, D, E, etc. I can see Bitdefender option on any files and folders.

Is this something like "bug"? This is because this is no problem on Windows10 PCs. But I can see this issue on all my Windows11 PCs (3 PCs). Actually, I installed the latest version of Bitdefender.

Thanks for your support.

Regards,

Answers

  • Gjoksi
    Gjoksi Defender of the month mod

    Hello.

    -- STEP 1 --

    Repair Bitdefender, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/13429/

    -- STEP 2 --

    If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool.

    For Bitdefender Paid version click here:

    https://www.bitdefender.com/links/uninstall_consumer_paid.html

    For Bitdefender Trial version click here:

    https://www.bitdefender.com/links/uninstall_consumer_trial.html

    It will completely remove the program.

    Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

    -- STEP 3 --

    If the instructions from Step 2 didn't help, follow the instructions in this step.

    First, take screenshot(s) of the issue

    and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/1733/

    Next, contact Bitdefender Consumer Support by e-mail:

    https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

    with short description of the issue.

    After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

    Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

    Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

    Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

    Regards.

  • bravo0916
    bravo0916 ✭

    Hi Gjoksi,

    Thanks for your quick response. Well, I already submitted the ticket 2 month ago, but the support guy didn't help this out.

    The guy just said "uninstall and reinstall". but I did this several times, but it didn't help at all.

    Also, I asked that guy that "try to reproduce the issue on Windows11 OS and let me know if you get the same issue", but the guy said that the same thing that "uninstall and reinstall" over and over. Now, I think this might be bug on Windows11. Besides, all of my Windows11 PC has the same problem.

    I really want to know if people who have used Windows11 get this issue or not.

  • SeriousHoax
    SeriousHoax ✭✭✭

    Yes, that's an issue on Windows 11. Don't know why it hasn't been fixed yet. It's a very basic thing.

    Currently, as a workaround, you can use the custom scan option to scan drives.

  • bravo0916
    bravo0916 ✭

    Thanks, HomoSapiens. For just in case, I have submitted the case again. I hope that the issue is fixed by professionals...

    PS: The case number is 1007661801.

  • bravo0916
    bravo0916 ✭

    Sorry, I don't follow what you mentioned. Is this possible you to explain by using screen shot?

    Anyway, you don't get the issue on Windows11?

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