Update encountered an error (error code: -100) after reaching 80%

last two weeks i am getting 'Update encountered an error (error code: -100) after reaching 80%'

this message while update reach 80%. kindly request you to give a solution. with thanks & regards

Comments

  • Gjoksi
    Gjoksi Defender of the year 2022 ✭✭✭✭✭

    Hello.

    Taken from here:

    https://www.bitdefender.com/consumer/support/answer/16629/

    "This is usually an isolated error code.Check how many update errors -100 were encountered by the Bitdefender product and see if any of them were followed by successful updates. If they were followed by successful updates, it means Bitdefender is up-to-date and no further actions are required."

    You could also do the following:

    Hello.

    -- STEP 1 --

    Repair Bitdefender, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/13429/

    -- STEP 2 --

    If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool.

    For Bitdefender Paid version click here:

    https://www.bitdefender.com/links/uninstall_consumer_paid.html

    For Bitdefender Trial version click here:

    https://www.bitdefender.com/links/uninstall_consumer_trial.html

    It will completely remove the program.

    Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been resolved, as reinstalling the program usually solves the issues.

    -- STEP 3 --

    If the instructions from Step 2 didn't help, follow the instructions in this step.

    First, take screenshot(s) of the issue

    and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/1733/

    Next, contact Bitdefender Consumer Support by e-mail:

    https://community.bitdefender.com/en/discussion/91918/bitdefender-websites-and-bitdefender-consumer-support-contacts

    with short description of the issue.

    After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

    Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

    Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

    Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

    Regards.

    Win10Pro22H2x64-TotalSecurity26.0.34.145-Firefox111.0

    Android13-PatchJan1,2023-MobileSecurity3.3.201.2198-Central3.1.10.93

  • 1) Uninstall the bitdefender product with add/ remove programs option in windows

    2) To remove the remaining files download and run Bitdefender product uninstaller.

    3) Restart PC in safe mode.

    4) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

    C:\Program Files (delete any folder with name bitdefender)

    C:\Program Files (x86) (delete any folder with name bitdefender)

    C:\ProgramData (delete any folder with name bitdefender)

    C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

    5) Open run command again and run below command one by one :

    temp ,delete all the files in the folder

    %temp% ,delete all the files in folder

    prefetch ,delete all the files in folder

    6) Open registry editor through run command (windows icon + R) and then type regedit. Once registry editor opens, click on edit -> find, make sure to tick mark match whole strings only. Type bitdefender in search box and click find next. If any file or folder under name of bitdefender is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

    7) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

    8) Remove devices from online bitdefender central.