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Bitdefender Removing My Clients' Emails. Any Suggestions?
After a few panicky weeks with no leads from my website, I was able to figure out what was happening. They are being marked "[spam]" and summarily removed from my Outlook (removed, not deleted, as they do not end up in my "deleted" folder). This appears to the naked eye similar to the problem reported a decade ago at:
I assume BitDefender is removing them.
I have figured out how to view them by setting an email rule that sends the leads to a separate folder; apparently Outlook processes rules before they can be removed. In the same manner, I was able to figure out another set of emails that were coming in only sporadically.
PROBLEM 1: This "solution" doesn't tell me what other important emails are being removed.
PROBLEM 2: All my leads are now marked "[spam]" when I reply to them. Yikes!
QUESTION: How can I turn this off ASAP??
Answers
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Hello.
I assume the issue is caused by the Antispam module in Bitdefender.
On the same issue, check out these comments:
Regards.
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Hi @Gjoksi
Those conversations don't help, as each email comes from a different domain, and none can be anticipated in advance. What I really need is for Bitdefender to stop adding [spam] into the subject lines of my emails.
I don't need a nanny to tell me whether I should consider the email as spam or not. Even when I manually remove the annotation when responding, as soon as a lead responds back to me, Bitdefender adds it back into the subject line.
How do I turn off this "feature" that I never requested?
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Hello @David Leonhardt,
Try to disable the Antispam module and see if that helps. Simply toggle the switch to the OFF position:
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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