Emails Disappearing
I work at home and on the web. I have my email client (Outlook) open and am checking emails pretty much constantly. I often notice an email come into the Inbox and then just disappear. I check to see if it went into the Junk E-Mail folder but it's not there. This happens about twice a day. What is happening? I've never experienced this before using BitDefender. Where are they going? Some of these may be important.
Comments
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Hello??????????????????????????????????????????????????????????????????????
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BD - how do you get some support around here? Kaspersky answers their forums within minutes or hours. Every time I post here it takes days. It's been 5 days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Hello Sculley
Sorry for the delayed reply.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If the file is too big to attach it, upload it on
or
and send me a PM with the download link.
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Have a nice day.0 -
Just sent you the download link. Please RSVP ASAP.
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Hello Sculley
Fist off all, let me clear some things: Bitdefender does not delete email messages. When a spam message is detected, it is tagged with [sPAM} in the subject. When an infected message is detected, the email is moved to Spam folder.
Also, I can see that you are using Microsoft Office 2003. Bitdefender Antispam toolbar from Bitdefender 2012 is only compatible with Microsoft Office 2007/2010.
In this case, please check the settings in your email client or reset them to default.
Take care.0 -
In this case, please check the settings in your email client or reset them to default.
Take care.
Please explain what this means and how to do it.
Also, I used Kaspersky for years before using Bitdefender and my emails never disappeared. It started happening when I started using Bitdefender.0 -
Please explain what this means and how to do it.
Also, I used Kaspersky for years before using Bitdefender and my emails never disappeared. It started happening when I started using Bitdefender.0 -
Hello
Sorry for the delayed reply.
You have a here a small tutorial about Office:
http://jeffwouters.nl/index.php/2011/06/ho...e-2003-profile/
Have a great weekend!0
