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Trouble Moving To New Subscription. Any Help?

dbert721
dbert721
edited February 2023 in Central and Subscriptions

I have a Total Security subscription that ends in a few days, so I activated another product key for the Family Pack:

image.png

I want to move my Windows PC to the new subscription, so I clicked "Install protection" under the Family Pack, downloaded the install file and ran it. I got a security prompt from Windows that I replied "Yes" to, and then nothing happened. No install interface ever comes up.

Can anybody tell me what's going on?

Answers

  • dbert721
    dbert721

    Nevermind- I found how to do a "Change allocation", and that seemed to work.

  • Alexandru_BD
    Alexandru_BD admin

    Hi @dbert721,

    Thanks for following up! Glad to hear the situation was resolved.

    Enjoy your Bitdefender product and have a good day!

    Premium Security & Bitdefender Endpoint Security Tools user

  • Gjoksi
    Gjoksi mod

    Hello.

    Don't forget to stop the auto-renewal for the old Bitdefender Total Security subscription, by following these steps:

    https://www.bitdefender.com/consumer/support/answer/29081/

    Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.

    From my personal experience, Method 1 did and still does the job for stopping the auto-renewal.

    Regards.

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