Major Issues With Bd Antivirus 2008 & Xp Sp3 Install

Hello mach_u,

Did you checked afterwards in the registry the permissions off the following keys:

HKEY_LOCAL_MACHINE

HKEY_CURRENT_USER

HKEY_CLASSES_ROOT

I suppose that you know how to do that by right clicking on it and choose permissions and see if the administrator has full acces. Do the same by going to start,my computer and right click on the icon off the hard disk or partitions and check the permissions also.

The only way BitDefender might interfere is when registry control is enabled. But If you allowed the changes the installation should succeed.

Just killing the vsserv.exe process in task manager isn't possible due BitDefender selfprotection.

Kind regards,

Niels

I believe Microsoft's fix that I mentioned, runs through and resets all the security on those registry settings. I have tried that to no avail. I need to find away to completely unload this POS service entirely while I am installing SP3 so there is no interference. How would I go about checking to see if registry control is enabled? The frustrating thing is that SP3 isn't exactly a tiny update and 1) It takes awhile to run and 2) Who knows how much I am hacking up the OS having to roll it back each and every time it gets all the way to the final steps and BD won't let it go any further. After a slew of issues with their Administrator software at my last client and now this I am less than impressed with BD right now to say the least. " />

I had that same issue and I solved it by downloading the COMPLETE Service pack from Microsoft's website and running that instead. No issues after that...

-John

I have been running the full update.

Hello mach_u,

First off all this is only a user forum.

I suppose that you ran the update on and administrator account. If that isn't the case it's normall that you see the message access denied. Did you checked it afterwards. Because it could still have failed. Also the windows update process might have corrupt the installation package. I had zero issues when I installed Service pack 3. Search and you will find that sometimes the update packages that you download trough update can got corrupt. The only way to solve that is by downloading the offline installation.

Kind regards,

Niels

I appreciate your pointers Niels and the update was ran with Administrative access to the workstation. I am a 2000 & 2003 MCSE with over 10yrs experience so I can make it past the basics just fine. lol The access denied only pops up at the very end of the update process, when it goes to make it's major registry changes because Bitdefender has the registry so locked down XP SP3 won't run. I have been using the "Windows XP Service Pack 3 Network Installation Package for IT Professionals and Developers" version(ie full 316meg file) for all of the updates at this client. As I mentioned, 6 of these PCs are running Norton AV and have had zero issues installing XP SP3 whereas the other 6 w/BitDefender have given me nothing but problems. The machines are all identical hardware/OS wise and I have used the same downloaded update file for all the machines, so it's not a corrupted download. In addition since leaving this client I we have discovered the exact same issue on another two PCs that have come in for repair to our office, when going to install Service Pack 3.

My theory, which I have yet to confirm, is to try running the SP3 update for Windows with BitDefender ENABLED that way I "should" in get prompted to make the registry change and simply hit allow on it when it pops up. The problem with this being a solution is that in order to be efficient I have 3-4 PCs updating at a time and having to keep hitting allow 100x is going to slow my updating process down considerably not to mention the additional time spent with the install due to BD scanning every portion of the update while it's unpacking/installing. It is usually a smart practice to unload the AV software before these kind of updates but as there does not seem to be any other decent option, I might not have another choice.

I updated to SP3 without problems.Downloaded the SP3 from the Microsoft website.Removed the network cable,set up my Jetico firewall to "Alow All" policy and set the policy to be the same at computer restart then Turned off BD 2008 Antivirus real time protection and disabled the registry control.Installed SP 3 restarted the computer twice reenabled everything back and reconected the network.Everything OK.

I simply turned off the BD real time protection, I will try disabling the registry control also. Thanks for the pointer. I am back at the same client tomorrow so I will test out and report back.