Unable to uninstall bitdefender from macOS ventura
I found two trojans post install of bitdefender and bit defender was unable to disinfect it.
When chatting with apple support they told me that these two trojans have been associated with bitdefender. Please see location and Trojan details in the attached image.
After this i attempted uninstall bitdefender. However the component bit defender vpn removal gave an error and an online help suggested that I go to the library and remove certain folders and extensions. After doing as suggested I am left with a folder under system extensions belonging to bit defender that is not removed because of some error regarding access permissions not available. I have two items still showing up in full disk access section of privacy settings: bdagentd & bitdefender. I need these removed.
Kindly advise
- how to accomplish a clean uninstall?
- what are the two trojans - what purpose do they serve?
- why was bitdefender unable to remove them?
- can I trust bitdefender from protecting my data ? My trust is shaken by this event.
Comments
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Hello.
- 1. Check out these articles:
- 2. Only the malware researchers at Bitdefender Labs can help you with the issue.
First, take screenshot(s) of the issue,
create a log file on your MacOS device using BDProfiler, by following these steps:
and
create a log file on your MacOS device using BDsysLog, by following these steps:
Next, contact Bitdefender Consumer Support by e-mail:
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
- 3. Same answer as the answer for Question no. 2.
- 4. Of course you can trust Bitdefender.
Regards.
2 -
Thank you for your input.
I did try the option for uninstalling but ran into issues uninstalling bit defender.
After uninstall failure I tried the easy option - but it has left components remains uninstalled name,y bdagentd & bitdefender bit of which need access to entire disk.
what should I do to remove those remainder of components?
Perhaps I should try installing bitdefender once again and attempt uninstalling it gracefully with bitdefender support, that might do a clean uninstall. Do you think that’s a feasible solution?
0 -
If normal uninstall procedure ran into error, kindly have a look at alternate uninstallation steps provided by bitdefender support in below stated link
https://www.bitdefender.com/consumer/support/answer/1446/
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
0 -
That's a bit late don't you think? 😄😄
Premium Security & Bitdefender Endpoint Security Tools user
0 -
Lol, I did not notice that 😂
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
1
