How do I get Bitdefender back on app lock list please help. What have I done. Is my Bitdefender been breached. It doesn't ask me for my biometric print anymore please help
@zakk2115 I deleted one of your threads. Two is enough and they may be combined by @Alexandru_BD if needed.
All Bitdefender Home Product User Guides:https://www.bitdefender.com/consumer/support/user-guides/
There are a few things you can do to get Bitdefender back on the app lock list:
1) Open the Bitdefender Mobile Security app.
2) Tap on the Menu icon (three horizontal lines) in the top left corner.
3) Tap on App Lock.
4) Make sure that the App Lock switch is turned on.
5) If Bitdefender is not listed in the Apps list, tap on the Add app button and select Bitdefender from the list of installed apps.
6) Tap on the Lock button to add Bitdefender to the app lock list.
If you have cleared the app lock settings in Bitdefender, you will need to set them up again. To do this, open the Bitdefender Mobile Security app and tap on the Menu icon (three horizontal lines) in the top left corner. Tap on Settings > App Lock and follow the instructions to set up a PIN or fingerprint lock.
If you are still having trouble getting Bitdefender back on the app lock list, you can contact Bitdefender support for help.
It is unlikely that your Bitdefender has been breached. The most likely explanation is that you have accidentally cleared the app lock settings. However, it is always a good idea to check your Bitdefender security settings to make sure that they are up to date.
If issue persists, kindly contact the bitdefender support by visiting https://www.bitdefender.com/consumer/support/ and scroll down to the bottom of the webpage where you can get in touch with support representative either by email, chat or over a call.
Alternatively, you can also share your query with bitdefender mobile support team by dropping them an email at [email protected]
The support team will reply back to your query within next 24-48 hours excluding weekends.
OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)
Hello. I don't see the three horizontal lines when I open the app
Do you have the 3 dots at the bottom right corner?
Thanks for the correction @Scott
If all else fails, you could uninstall the app, and reinstall it, in which case it will ask you to create a Biometric/PIn etc.
You would also need to delete the device from Central after you uninstall it, so that it will refresh with Central on the new install.
If further help is needed, you can contact Support from the link below. On the How To's and Troubleshooting box, go through the prompts until reach the black Contact Support box. You will have three options, Chat, email and phone support, which is not toll-free. Chat can be the quickest way to get things started.
I've got Bitdefender on my new Samsung Galaxy S-23 Ultra. When I open my banking app, it says that this app is locked with Bitdefender App Lock...and allows me to use biometrics to authenticate by scanning my fingerprint. I appreciate the extra layer of security. Now,this may sound morbid but I'm 78 years old and not in the best of health. I'm wondering how my family will access my bank account app when I pass away. Is there a way they can bypass the Bitdefender App Lock? Can they go to the Bank website and log in from there just using my login info/password? If not, is it safe to remove my banking app from the Bitdefender App Lock and, if so, how do I do that? Sorry to bother you with that but I'm not very tech literate and I don't want to do anything that would put my banking information at risk. Thanks in advance for helping this old fart out.