You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: [email protected];
You may obtain a refund by contacting [email protected] within 30 days of your initial purchase or of the automatic renewal date.
Thank you for your understanding.
How do refunds work
I have had lots of problems with Bitdefender menus so have given up on it, this is another.
I remember seeing something explaining how it worked but can'y find it now. I did a request to cancel ( Open ticket: 1008589850 ) at 8:40 euopean time. Having worked for US bank in the Uk I am aware of time differences so remember NY wanted lunchtime meetings as we were leaving for the day :) So as I assume the support is coming from US they will get back to me later today.
Again I note no helpful information so I am left hanging, I hate that. Nice to see how fast this is processed, maybe it will come as a surprise as my PC says no AV present or similar. I saw something on uninstalling (just windows I think) so will give that a go. I have an android device (part) covered so assume I just un-cover it ? Please add that to the non existent guide.
Good old automated message - Thank you for contacting Bitdefender Customer Care. This is an automated reply to confirm that we have received your request, and that we are working on resolving your issue(s) as promptly as possible. Your assigned ticket number is 1008589850 . We advise that you keep this reference number in a safe place for further tracking/follow-up.
I know it would take a coupls of hours work but consider having a related message and some guidance as to timeframe. Just to say if a refund add refunds are paid... when refunded licence will be revoked... or you can uninstall now ? go on, give it a try.
Well I now sit and wait, hopefully Big Green will remove any residuals windows misses.