Softonic popup
This type of popup occurs regularly and I can't get rid of it. I've tried a variety of malware and virus software packages and none have detected whatever is causing it. I'm running the latest version of Windows 10. Thanks in advance for any help.
Answers
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Hello.
You might be a victim of adware, so do the following:
1) Start your PC in Safe Mode, by following these steps:
https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234
2) Open the Run command:
https://www.makeuseof.com/windows-open-run-command-dialog-box/
and run the below commands one by one:
temp - delete all the folders/files in the folder
%temp% - delete all the folders/files in the folder
prefetch - delete all the folders/files in the folder
3) Restart your PC in General Mode, by following these steps:
https://www.techwalla.com/articles/how-to-restart-a-computer-in-normal-mode
4) Reset/Refresh your browsers:
Google Chrome - https://support.google.com/chrome/answer/3296214?hl=en
Mozilla Firefox - https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
Microsoft Edge - https://malwaretips.com/blogs/reset-microsoft-edge/
Opera - https://browsersolution.com/reset-opera-browser
Vivaldi - https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/
Brave - https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-
5) Run a System Scan with your Bitdefender program.
6) Restart your PC.
7) Scan (and disinfect, if needed) your PC with Bitdefender Rescue Environment:
https://www.bitdefender.com/consumer/support/answer/29132/
8) Restart your PC.
9) If the steps provided above didn't help, do the following steps:
Take screenshot(s) of the issue,
create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1733/
and
create a log file on your Windows device using BDsysLog, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1922/
Next, contact Bitdefender Consumer Support by e-mail:
https://www.bitdefender.com/consumer/support/help/
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
NOTE: If any of the log file is larger than 25MB, you can upload the log file here:
https://upload.bitdefender.net/
After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.
Regards.
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Hello,
To add here, these notifications and pop-ups may not have anything malicious attached to them, but when you click on them, they will redirect to malicious sites that try to collect your data or install abusive or dangerous software. By the looks of it, it's definitely a fake antivirus ad.
Your antivirus cannot take any direct measures related to this type of notifications, such as adware that you agreed on or something you enabled, like site setting, site notification, redirects in your browser or installed toolbars, extensions or applications, so no matter how many security solutions you will try, they won't be able to remove this.
I recommend Ublock Origin to block ads, and Bitdefender's Anti-tracker will also prove very useful if you wish to stop tracking cookies.
A browser reset and removing unwanted extensions from it should be enough, as these notifications and pop-ups are browser related, hence the inability of the antivirus to remove them.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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Just a complement to what @Gjoksi and @Alexandru_BD mentioned.
A program that can help you in this case is
[*url removed by @Flexx*]
Simply download and scan. There's no need to install the software on your device, rest assured.
Regards,
Guilherme
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If it can help to simplify things and works, I'm all for that :) For me, it doesn't always have to be done through and by BD, if we can, as the Beatles say, "get by with a little help from our friends"...at MBAM :)
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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Hey, buddy.
It's not a good idea to share other products here in the Bitdefender Community. 😀
It has a great impact on @Alexandru_BD's mood. In case you didn't know, it makes him nervous. 😁
Cheers. 😂
P.S. It makes this website's SEO... well, angry, i guess. 🤣
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Of course, I'm glad you think so 😄your words are my words
There's no reason to complicate something that could be simple 😉 if it doesn't work, then yes, let's move on to other, more robust solutions :)
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Sorry for my mistake (I didn't know about this rule).
Simple, I wanted to complement your post and offer another help option.
@Alexandru_BD Please don't be mad at me 😭
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It's OK, buddy. I was just kidding. It's good to help other users. 😊
Now, let's stay on the topic. 😉
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Very nice. Maybe start a thread regarding this, where the list can be added on to?
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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If you allow, I'll create a thread to record this. I believe it is useful for different situations 😉
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I think @Flexx may also appreciate it?
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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@Alexandru_BD, @Scott, @Flexx and @Gjoksi Here it is
What do you think? I hope it's useful to someone 😙
Regards,
Guilherme
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Very nice...I'm impressed :) :)
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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Thank you everyone. I'll digest your recommendations and go to work on it this weekend. I will report back on the what I did and the results when I have them.
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1
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Nice idea 🙂
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Good thread @Guilhermesene, thank you for this! 👍️
I foresee a series: "Tips for security by Guilherme" - Exclusively on Bitdefender community! 😄
@Scott the island is not done with you!! 😂
Premium Security & Bitdefender Endpoint Security Tools user
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Sorry for hijacking your thread @Webbster, please do let us know if you could get rid of that pop-up. 😁
Cheers!
Premium Security & Bitdefender Endpoint Security Tools user
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@Webbster your post is getting spammed, lol. It seems like you need to get rid of the spammers on the forum too. Whom will you contact, admins or mods? 😂
Nevertheless, I hope your issue has been resolved.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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@Alexandru_BD Hahaha that would be interesting 🤔😆
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It will be a few days before I can get to trying your solutions.
Thanks
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Okay, no problem :) do it in your own time
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