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Get error: "Oops, something went wrong. Please try again later" after installation

EdgarGT
EdgarGT
edited April 7 in Central and Subscriptions

1- I installed BitDefender Antivirus Plus.
2- After installation procedure, BitDefender starts for the first time and asks for a BitDefender Central Account to assign my product.
3- I have an already created account with the subscription already activated (10 computers)
4- After a long time, y get the following error message.

image.png

Tagged:

Answers

  • Alexandru_BD
    Alexandru_BD admin

    Hello @EdgarGT,

    If the issue persists, Restart the computer then try
    again to sign in. If this doesn't help, check for other security
    solutions and uninstall them. Try connecting to a different network (another LAN, mobile data, etc.). In the event the error message is still present, do the following:

    Change DNS server settings:

    • Go to Control Panel.
    • Click on Network and Internet.
    • Click on Network and Sharing Center.
    • Click on Change Adapter Settings.
    • Double-click your active adapter (network) and choose Properties.
    • Select Internet Protocol Version 4 (TCP/IPv4), then click Properties.
    • Select Use The Following DNS Server Addresses and enter the following
      addresses:
    • Preferred DNS server: 8.8.8.8
    • Alternate DNS server: 8.8.4.4
      Click OK to confirm, then restart the PC.
      For IPv6:
    • Preferred DNS server: 2001:4860:4860::8888
    • Alternate DNS server: 2001:4860:4860::8844

    If this doesn't help, I would recommend to contact the Bitdefender Support team for further assistance. You can reach them using the link below:

    https://www.bitdefender.com/consumer/support/help/

    State your contact reason,then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know what works for you.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • [Deleted User]
    [Deleted User] ✭✭✭✭✭

    Should a Moderator obscure the email address? @Alexandru_BD , @Flexx

  • Flexx
    Flexx mod
    https://community.bitdefender.com/en/discussion/comment/337413#Comment_337413

    Done!

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • [Deleted User]
    [Deleted User] ✭✭✭✭✭

    @Flexx ,

    Thank you. Have a great day.

    Regards,

    Phil

  • EdgarGT
    EdgarGT

    Hi guys, I'm back.

    Thanks for your help.
    I found this link searching deeply with google: https://www.bitdefender.com/consumer/support/answer/17225/ and followed the lastest command line instructions.

    • ipconfig /flushdns
    • ipconfig /release
    • ipconfig /renew
    • netsh winsock reset
    • netsh int ip reset
    • Restart your computer afterwards.

    After restart, as expected, I lost my ip addresses and DNS, so wrote them again, and the problem was fixed.
    This was happening on three computers and after executing this commands the problem was solved.

    Thanks a lot for your help.

    Regard, Edgar.

  • Alexandru_BD
    Alexandru_BD admin

    Excellent! 🙂

    Premium Security & Bitdefender Endpoint Security Tools user

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