Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

I am very confused with your subscription process.

Rob24212110
Rob24212110
in Central and Subscriptions

Answers

  • Rob24212110
    Rob24212110

    I cannot get a clear picture of what Bitdefender subscriptions I'm actually paying for. I have numerous emails showing many subscription purchases and fear I may be paying for products more than once. Where can I find a complete, accurate, up-to-date record of my purchase products, dates of purchase, and renew dates.

  • Flexx
    Flexx mod
    edited April 20
    https://community.bitdefender.com/en/discussion/99469/i-am-very-confused-with-your-subscription-process
    https://community.bitdefender.com/en/discussion/comment/337422#Comment_337422

    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

    Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

    If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.


    Also, @Alexandru_BD can check on this for you by tomorrow.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Alexandru_BD
    Alexandru_BD admin

    Hello,

    Yes, for subscription inquiries it's best to get in touch with the Bitdefender Support Teams, as they can provide more information and also make subscription/license changes/adjustments, if necessary.

    From what I can tell, you have multiple products indeed and some recent automatic renewals. Based on my findings, you've had the Identity Theft Protection service renewed 4 months ago, then your Total Security antivirus was also renewed shortly afterwards, then there's a renewal for Premium VPN from a couple of weeks ago, and the most recent renewal order involves an Antivirus for Mac yesterday, and I assume this is no longer required, since you are using Total Security and this includes macOS protection as well. So, the best way to move forward would be to contact the Support teams to make an assessment of your subscriptions, and decide which ones to keep and which ones to cancel.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

All Time Leaders

Categories

Defenders of the month