Can't submit a support ticket

The submission forum is currently experiencing issues and is still under maintenance.

If you are submitting a malware sample, as a temporary measure, you can upload the file to virustotal.com and copy its hash. Then, send an email from your registered email with Bitdefender to bms@bitdefender.com and share the false negative/false positive sample hash with them. You can also inquire about any other issues you might be facing. Although the email is primarily limited to mobile security-related issues, sometimes you can contact them regarding other issues if other means of contact are not working. The support team will reply within a maximum of 72 hours, excluding weekends.


There is one more means that you can use, and that is by contacting Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→You will get the option of chat, call or email.

If you want to report a file as a false positive/false negative, you can upload the file on https://upload.bitdefender.net/ and share the upload link with the support team via email or chat option.

Regards

Sending an email directly to the above stated email address will not reach the support team. Instead, when you create a ticket with Bitdefender, you will receive a ticket confirmation via that email address, stating that your ticket has been generated.

Regards