Bitdefender turning off, unable to system scan
An inexperienced user downloaded several executable files for film editing, and now bitdefender and windows security are not functioning. I can't run a system scan with bitdefender, and I can't keep bitdefender turned on. Help!
Comments
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I should mention this is a windows 10 HP laptop that I am working with.
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Hello,
You can try one of the suggestions posted here. And if it finds and resolves the malware, you may need to uninstall and reinstall BD. IMO, Norton Power Eraser and Kaspersky Virus Removal Tool (easily found in a web search) would be my first options, as well as a online scanner.
Let us know how it goes. @Flexx or @Gjoksi may also have some suggestions for you as well.
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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Try repairing the Bitdefender product by checking the stated link
If the issue persists, kindly contact Bitdefender support by visiting . Depending on the product you have selected and the type of issue you are facing, you can get in touch with a support representative by email, chat, or phone.If you choose email, you will receive a ticket number at your registered email address. Kindly generate and attach the following logs to the ticket number you received:
Generate Bitdefender BDsysLog:
Generate Bitdefender Support Tool Log:
Generate Bitdefender Connectivity Log:
If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to and share the link with the support team.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Thanks to both of you. I did both of these fixes and everything is back to normal. Appreciate you!
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@Flipwhippy We're glad to here this. Thank you for posting back your results, we appreciate it :)
All Bitdefender Home Product User Guides: https://www.bitdefender.com/consumer/support/user-guides/ Using BD Antivirus Plus along with Glasswire free.
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Nice to know that your issue has been resolved.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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