System Tray always says "Bitdefender services are loading now, please wait"

Bobmitmen · March 19

Yet, when I open Bitdefender...says "You're safe" Which is it????? I have uninstalled and reinstalled three times...each time...The B in system tray has a little white dot in lower right hand corner and when I scroll over with mouse...says "You're safe" Will stay that way as long as I don't shut down the computer. Once I shut down...for at least an hour or overnight...and then turn the machine back on...I get the title message. I haven't used Bitdefender a quite a few years, due to other types of issues...finally came back with the Family Pak...and now this. Not sure what is happening...obviously the program itself says I am safe, but the tray icon says otherwise.

Any ideas?

Thanks

[Deleted User] · March 20

@Bobmitmen ,

Welcome to the Bitdefender Forums. This is a known issue under investigation.

https://community.bitdefender.com/en/discussion/comment/336074#Comment_336074

It is apparently related to automatic profiles . . . You can check the entire topic referenced above.

I hope this helps. Have a great day.

Regards,

Phil

Alexandru_BD · March 20

Hello @Bobmitmen, welcome to the Community and welcome back to Bitdefender. 👍️

I'm sorry to hear the comeback didn't go as expected, but bear with us a little, this will be solved soon.

It's a known issue currently under investigation. After enabling the "Activate profiles automatically" feature and restarting the device, Bitdefender will show the message "Bitdefender is loading now, please wait" in the system tray. The functionality of the program is not affected, you can open the application normally, just the message is displayed.

The developers will come up with a fix that will be deployed with an automated update. This behavior has been discussed in detail here:

https://community.bitdefender.com/en/discussion/99113/bitdefender-services-are-loading-now-please-wait

Thank you for your patience.

Regards,

Alex

Bobmitmen · March 20

Alex...

Thanks for your reply....puts my mind at ease. I got an email from tech support telling me to uninstall Malwarebytes...(not going to happen). I disabled Auto profiles and the program immediately said "You are safe"

I also did some testing last evening....googled websites to test AV. There were six, and Bitdefender intercepted all of them with no issues. I guess we wait until Bitdefender crew fixes the Auto Profile setting...

Thanks again

Zuz · March 20

https://community.bitdefender.com/en/discussion/comment/336542#Comment_336542

Didn't know there were site that can test AV's. Which one do you use ? And are they safe ?

Bobmitmen · March 20

There are a lot of them...I used this one...supposedly a safe place to test

https://www.geckoandfly.com/24644/test-antivirus-security/

Alexandru_BD · March 21

Hello @Zuz, @Bobmitmen,

If the Bitdefender shield is green and all the modules are ON, then everything should be fine.

If you wish, you can perform the EICAR test to simulate an infection and check how Bitdefender would react to it.

Click on the link below to find out more and go through the checklist to make sure Bitdefender is fully operational on your device:

https://www.bitdefender.com/consumer/support/answer/29603/

Regards,

Alex

Zuz · March 21

I'm having a problem with the Eicar Test when in a different profile (Game Mode) it didn't recognise it. But, as soon as I selected auto profiles it reacted.

Is this normal ???

Alexandru_BD · March 21

What happens if you don't use any profile at all?

Zuz · March 21

It picks it up as a usual.

Alexandru_BD · March 21

That's weird. Ok, then don't use a profile when testing. I'm unsure if this behavior is normal..

Zuz · March 22

Okies, Thanks.

YachtRocker · May 9

Is this issue fixed yet? I am hesistating to activate my profile. Thanks in advance.

Alexandru_BD · May 9

https://community.bitdefender.com/en/discussion/comment/338715#Comment_338715

Do you still get the message "Bitdefender services are loading now, please wait?" If the Bitdefender shield is green and all the modules are enabled, then this means the antivirus is up and running.

Scott · May 9

I'm getting the same thing on my end, Windows 11 Pro 23H2 - BD Total Security Build 27.0.35.147. When I enable Auto Profiles, restart my notebook, it shows services are loading.