Clic?

I have begun a topic in the hopes some of you have some reasonable suggestions for a non-IT computer operator. Tech support has tried to be useful, but I can not get my sysdump.tar file to send through any of my email. Now, the chat line is inoperable and the email will not work. I have no idea what to do. I would really like the reported protection this software is supposed to provide, but am wondering if it is worth the effort.

I did install Bit D on my XP system, and it destabilized my system. I did uninstall it and apparently something prohibits me from reinstalling it. I am thinking it was not a complete uninstall, but have no idea how to determine that and what to do if, in fact, that is the case.