Bitdefender Total Security Is Blocking Firefox Addon Install
I would just like to know what I can do to unblock Addon installs for my FireFox browser. As soon as I installed BitDefender Total Security 2009 it wiped out all my addons in FireFox, so I did what anybody would do & tried to reinstall but that didn't work at all. What can I do to get BitDefender to allow the install & operation of my addons? And no I can't just live without them, I'd rather uninstall BitDefender than loose my addons! 
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Now I'm getting a lil annoyed, when I went to live support this is what happened:
Asher: Welcome to BitDefender LiveAssistance!, Lamron333! Thank you for your interest in our security solution BitDefender.
Asher: Hello!
Lamron333: hi
Asher: Please tell me, what product and version of BitDefender are you currently using?
Lamron333: BitDefender Total Security 2009
Lamron333: just got it a few days ago
Asher: What Windows are you using?
Lamron333: XP
Asher: Ok, please tell me, why do you think BitDefender is conflicting with Firefox ?
Lamron333: because when I go to install any of my addons like NoScript or Ad Block Plus it tells me there was an error & it can't install, when I check the error log it says BitDefender is the reason
Asher: Have you tried to disable the Real Time Protection from BitDefender?
Lamron333: no, but I shouldn't need to have lower protection for a browser addon
Lamron333: I can right now if you want
Lamron333: still not installing
Lamron333: could it be from the antiphishing filter?
Lamron333: Hello?
Lamron333: the 2 addons I can't live without are https://addons.mozilla.org/en-US/firefox/addon/1865 & https://addons.mozilla.org/en-US/firefox/addon/722
Lamron333: Are you still there?
Lamron333: Hello?0 -
What about the $100 I spent on this product to cover 3 PC's? I'd rather give them a chance to fix their issues than just flush $100. Also BitDefender has a much better detection database than like any AV, I know, I've looked. This product cought Trojans & viruses that Norton, McAfee, PC-Cillin & AVG all missed!
Its just the fact my favorite Security addons don't load or install. I'll give them a chance to fix it, but if they can't/won't I'll have to write a very bad review on the product & look into getting my $100 back.0 -
Hi
try with the latest version of firefox.
Hemanth0 -
What about the $100 I spent on this product to cover 3 PC's? I'd rather give them a chance to fix their issues than just flush $100. Also BitDefender has a much better detection database than like any AV, I know, I've looked. This product cought Trojans & viruses that Norton, McAfee, PC-Cillin & AVG all missed!
Its just the fact my favorite Security addons don't load or install. I'll give them a chance to fix it, but if they can't/won't I'll have to write a very bad review on the product & look into getting my $100 back.
Lamron:
If it helps at all, I run Firefox with BDIS 2008 (not 2009) and I can use Firefox addons. My pc runs XP pro sp3.
Fungus
PS, I'd also agree with the comment about getting your money back asap and choosing a different AV software. I fought BD2009 for too long.0 -
What about the $100 I spent on this product to cover 3 PC's? I'd rather give them a chance to fix their issues than just flush $100. Also BitDefender has a much better detection database than like any AV, I know, I've looked. This product cought Trojans & viruses that Norton, McAfee, PC-Cillin & AVG all missed!
Its just the fact my favorite Security addons don't load or install. I'll give them a chance to fix it, but if they can't/won't I'll have to write a very bad review on the product & look into getting my $100 back.
Lamron333,
No doubt about it, BitDefender does have an excellent A.V. engine; it's the rest of the product that isn't worth a hoot!
What good is an A.V. engine if the rest of the product prevents it from installing or running properly? What good is a product if it is incompatible with your hardware and/or software?
Sorry about your financial investment, but have a look around this forum. The facts speak for themselves.
Cris taught me well, Always, always, always try a product before you part with your money!
There are lots of wonderful alternatives out there and the majority of them offer far superior tech support.
Good Luck!
Cheers
Orphan0 -
Lamron333, first of all, re-enable Real Time Protection. That's the most important feature of any AV.
When trying to re-install these addons what kind of message does BitDefender shows you? Is it detection?0 -
Hello Lamron333,
I'm running Windows XP SP3, Firefox 3.0.10, and using many Firefox add-ons, including NoScript. Never had problems. So your problem might be caused by something else.Lamron333: because when I go to install any of my addons like NoScript or Ad Block Plus it tells me there was an error & it can't install, when I check the error log it says BitDefender is the reason
Could you tell me what error log are you talking about? Please post the whole error message, or a screenshot of it.
Do you have any other security software installed on your system?
Cris.0 -
I found out what happened, its fixed now. I guess when BitDefender tried to install the phishing filter into firefox it messed up some how. I just uninstalled FireFox & delete all profiles & re-installed & BAM! Fixed, please close this topic.
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I'm glad to hear that it's fixed. If you have other problems, don't hesitate to post.
Cris.
== CLOSED (issue solved) ==0
