You Have Exited The Fullscreen Application

rft1020
rft1020
edited May 2009 in Bitdefender 2009 products

I get the following annoying message "You have exited the fullscreen application" followed by the name of a game in this instance, followed a question: "Do you want to add this to the games list?" followed by YES/NO boxes and a check box to "Stop detecting fullscreen applications". Why is BD2009 popping up this annoying box? I have Game Mode disabled (not enabled). I have answered the question with Yes and No and have checked the Do Not Ask Again box and not checked it as well. It does not matter how I answer this box because it frequently pops up with the same game and with non-games such as the browser Firefox and Adobe Photoshop Lightroom. It does not always pop up, but very frequently. This annoyance by BD2009 seems to happen frequently. I used to see it rarely. What is BD2009 doing and why does it ignore my request to NOT ASK AGAIN? I might be on my last subscription ... BD is irritating, more than any other package. I used to recommend BD, but haven't for quite a while now.

Comments

  • Unknown
    Unknown

    Hello rft1020,


    Please be so kind as to tell me since when have you been experiencing this issue - is it a recent one since version 12.0.12 or has it been occurring since you installed BitDefender 2009 on your system?


    Also, could you tell us please on what operating system are you running BitDefender and in BitDefender - Advanced View - Game /Laptop mode you will have a button called "Manage Games" - click on it and tell me if you have any applications listed there.


    Thank you.

  • rft1020
    rft1020
    Hello rft1020,


    Please be so kind as to tell me since when have you been experiencing this issue - is it a recent one since version 12.0.12 or has it been occurring since you installed BitDefender 2009 on your system?


    Also, could you tell us please on what operating system are you running BitDefender and in BitDefender - Advanced View - Game /Laptop mode you will have a button called "Manage Games" - click on it and tell me if you have any applications listed there.


    Thank you.


    I am on Windows XP SP3. There are no applications listed under Manage Games. I am not sure for how long I have seeing these messages. I have seen them in the past, but rarely. Now sit seems quite often - at least for the past month or so. There is no consistency.

  • Unknown
    Unknown

    Hello rft1020,


    We will try to correct this issue by changing a few values in a BitDefender file. In order to make the exchange of files I have created a support ticket on your behalf in our database and sent you an e-mail requesting it. You can find it in your Inbox under Ticket ID 200905061010767.


    Please reply to it when you have the time.

  • rft1020
    rft1020
    Hello rft1020,


    We will try to correct this issue by changing a few values in a BitDefender file. In order to make the exchange of files I have created a support ticket on your behalf in our database and sent you an e-mail requesting it. You can find it in your Inbox under Ticket ID 200905061010767.


    Please reply to it when you have the time.


    I never got your email, but then, you had the wrong one. You now have a current email address. Please resend your mail.

  • Unknown
    Unknown

    Hello rft1020,


    I have created a new Ticket ID 200905081003445 and sent you the e-mail a second time - please check in order to see if you received it.

All Time Leaders

Categories

Defenders of the month