Scan Taking 3 Hours?

History_Chick
History_Chick
in Bitdefender 2009 products

So to add insult to injury now my scans are taking 3+ house and it says that a scan has never been done.


Any suggestions to fix this? Why is the scan taking so long. This has never happened with any of my other computers.

Comments

  • History_Chick
    History_Chick

    I ditched this product after 6 hours of it trying to scan my computer, saying that it had never been scanned, and also not allowing me to "fix" the problem with malware.


    I'm sorry I was fooled into buying it. Its true what they say. You get what you pay for.

  • Alex Stanciu
    Alex Stanciu ✭✭

    Hello History_Chick ,


    For start please provide us more details about what BitDefender and Windows system are you using . In order to further investigate this sittuation please follow the steps that we have sent you through the email and send us back the resulting reports . As a workaround , try to run the patch from the following link:http://www.bitdefender.com/files/Knowledge...ystem_32bit.exe and if you have Windows Vista , disable User Account Control following this link and then reboot your system .


    Thank you .

  • History_Chick
    History_Chick

    I did run the patch..or tried. It doesnt work. I have vista.


    It doesnt matter because I went with something different. I am now trying to cancel my subscription but I was told to download 2010 version instead. I do NOT want the 2010 version. I want my subscription to be canceled.

  • History_Chick
    History_Chick

    refund coming. Thank you.

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