Gen:rootkit.heur.eu4@u8iv9wei

jarralad
jarralad
in Bitdefender 2009 products

Bitdefender has detected Gen:Rootkit.Heur.eu4@u8iV9Wei but does not seem to be getting rid of it. Instead, the Virus Alert just keeps reporting the thousands of attempts it is trying to access the system.


Is it possible to get rid of it?


or at the very least turn off the Virus Alert until Bitdefender is able to rid the computer of it?


I did try and research it, but http://forum.bitdefender.com/index.php?showtopic=15111 article just takes the user the Virus Encyclopedia Main Page and I can't find anything specific of the 'virus'.


Hope you can help!


Regards,


Neil

Comments

  • Vexo
    Vexo
    Bitdefender has detected Gen:Rootkit.Heur.eu4@u8iV9Wei but does not seem to be getting rid of it. Instead, the Virus Alert just keeps reporting the thousands of attempts it is trying to access the system.


    Is it possible to get rid of it?


    or at the very least turn off the Virus Alert until Bitdefender is able to rid the computer of it?


    I did try and research it, but http://forum.bitdefender.com/index.php?showtopic=15111 article just takes the user the Virus Encyclopedia Main Page and I can't find anything specific of the 'virus'.


    Hope you can help!


    Regards,


    Neil


    Follow this link and it will help you how to remove/delete or quarantine the file.


    http://forum.bitdefender.com/index.php?showtopic=14941

  • jarralad
    jarralad
    edited August 2009
    Follow this link and it will help you how to remove/delete or quarantine the file.


    http://forum.bitdefender.com/index.php?showtopic=14941


    Thanks for the link!


    I went through the process, but could not find the actual .sys files I need to delete. I went to the location that Bitdefender says their at, but they are missing.


    I turned off the real-time protection before using and then even turn off permanently and then re-started in case Bitdefender was stopping access to the files (have turned back on until I can try something else).


    I also checked through the various orocesses I carreid out and Folder Options was always set to show hidden files and folders.


    I thought the virus may have changed the registry, so I checked registry using http://hubpages.com/hub/How-to-enable-Show...er-virus-attack but everything is set the way it should be.


    Does anyone know what I should do next?

  • Alex Stanciu
    Alex Stanciu ✭✭

    Hello jarra lad ,


    I have sent you an email with 2 of our malware diagnoses tools and the instructions that will help you run them . Please reply to my email with the reports attached , so that we can forward them to my colleagues from the Virus Analysis team .


    Thank you .

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