Installer Has Insufficient Privileges To Modify This File

Hello JunglePete,

Please try the next workaround :

1. Start your computer in Safe Mode.

- restart the computer;

- repeatedly press the "F8" key several times before Microsoft Windows begins to load (you need to press "F8" until you will be displayed a text menu);

- select "SAFE MODE" in the text menu and press "Enter".

- wait while Windows loads in Safe Mode; this process ends with a confirmation message; click "Yes" to acknowledge.

2. Now, click on Start from Windows, choose Run type "regedit" then click on Ok. Go to the next registry locations :

HKEY_LOCAL_MACHINE\SOFTWARE\ , right click on the BitDefender registry entry and choose Delete ;

3. After that go to the next locations from your system :

C:\Program Files\Common Files\ and delete the BitDefender folder ;

C:\Program Files\BitDefender\ and delete all the files that you can, from this location .

Because in Safe Mode you are able to run a scan with BitDefender, there are some protected files which cannot be deleted . For example the following ones: bdshellext.dll, productinfo.dll and txmlx.dll or from the next location C:\Program Files\BitDefender\BitDefender 2010\ENU the bdshellext.ui file .

C:\Documents and Settings\All Users\Application Data\ and delete the BitDefender folder ;

C:\Documents and Settings\<current_user>\Application Data and delete the BitDefender folder .

4. Now, you should reboot your system in Normal Mode and download one more time the BitDefender uninstall tool from the next link:

http://www.bitdefender.com/uninstall .

Run it and reboot your system when you will be prompted .

5. Download the BitDefender 2010 installation kit one more time from the next link:http://download.bitdefender.com/windows/de...ty_2010_32b.exe and run it .

Let us know if the same issue occurred .

Thank you .

I just went through those instructions step by step. safe mode - reboot - uninstall - downloaded and reinstalled from the link provided. Ran exe and it said it could not install because the previous program was not uninstalled properly.

I downloaded the uninstall tool and ran it. rebooted before running exe so not sure what I am supposed to do uninstall better than that

Hi

I had the same problem. Still cannot find a solution. I totally uninstalled Bitdefender on that XP machine and installed ****. Works like a charm. I got 2 other computers, one running Xp and another running Vista Home Premium. My registration ends in 3 days. The one on Vista has BD IS 2010 running ok. The other one on XP has BD IS 2009.

If a solution is not found in 3 days I wil have no choice than to install ****. on all 3.

So bye to Bitdefender although I have been using it for the past 5 years or so.

Hello JunglePete and myarmando,

JunglePete : Please try the instructions that I have posted here: http://forum.bitdefender.com/index.php?sho...amp;#entry65320

myarmando: We are sorry for the negative experience that you encountered with our product . We have sent this workaround to other users as well and the installation worked ok for them after that . If you want to try BitDefender again, send me a personal message with your email address and we will send you some troubleshooting steps that will should help you overcome this sittuation.

Thank you .

Sorry, I figured it out with some help from a previous post. I was having trouble because the post said to uninstall in normal mode after making deletions in safe mode, but it wasn't working for me. It wasn't until I tried staying in safe mode and running the uninstall in safe mode, and then rebooting and installing in normal mode afterward that it worked for me. Here's how I got it to work for anyone else having this problem:

1. boot into safe mode (hold down F8 during reboot)

2. click on start and type "regedit" into the search box and hit enter

3. go to HKEY_LOCAL_MACHINE\SOFTWARE\ and right click and delete the BitDefender registry entry

4. Delete the "C:\Program Files\Common Files\BitDefender" folder (it lets you do this ONLY in safe mode)

5. Delete the "C:\Program Files\BitDefender" folder

6. reboot and go back into safe mode

7. use the bitdefender uninstall tool at http://www.bitdefender.com/uninstall (while in safe mode)

8. reboot when it finishes and asks you to, and go into normal mode of windows

9. download the installer from http://www.bitdefender.com and run it in normal mode

if all goes well, it will let you delete and uninstall the files in safe mode that it wouldn't give you access to in normal mode, and then your system will be cleared of bitdefender and ready for the clean install.

Hi

After initially installing IS 2010 I had a few problems, mainly unable to update.

After a lot of hassle and trying different solutions, I decided to uninstall completely, do a registry clean up and then re-install.

Install started OK but then stops with the following error:-

The installer has insufficient privileges to modify this file: C:\Program Files\Common Files\BitDefender\BitDefender Threat Scanner\TBD14.tmp

I have managed to renistall BD IS 2008 which is working fine.

A solution would be appreciated.

The laptop I am installing on is running Windows XP Home.

I have Is 2010 installed on my desktop, which is running Windows Vista Home Premium 64k, and it appears to be working fine.

Many Thanks

Dennis

Thanks for the email Alex, followed your instructions and all seems to be working ok. Still unable to configure home network but hopefully that will be solved by an update at some time.

Regards Dennis