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Remote Desktop Windows 7 Not Possible

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RichyH
RichyH
in Bitdefender 2010 products

Hello,


I'm trying tot setup BitDefender Total Security 2010 under Windows 7 64bit.


I keep having problems connecting to the PC using RDP from a PC outside my network.


I've already changed the settings for my network adapter to Trusted Local, Stealth Off, Generic Profile Yes.


I'm able to connect from a PC within my network.


With Vista / TS 2009 I did not have any problems.


And with the Firewall turned off I'm also able to connect.


Any advise in how to get the RDP working?


Thanks in advance.


Richy

Comments

  • Alex Stanciu
    Alex Stanciu ✭✭
    Options

    Hello Richy,


    In order to further investigate this sittuation please browse to the next location : C:\Program Files\BitDefender\BitDefender 2010\Firewall, look after the "rules.xml" and "profiles.xml" files, upload them on http://www.sendspace.com/ and post here the download links after that .


    Also, please follow the steps bellow :


    1. Open My Computer.


    2. Browse to


    C:\Program Files\BitDefender\BitDefender 2010


    - considering that BitDefender was installed on the default C partition


    3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )


    4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .


    5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .


    We are looking forward to your reply.


    Thank you.

  • RichyH
    RichyH
    Options

    I've fixed the problem by adding an extra rule for the RDP port.


    I can now connect from outside the network.


    Richy

  • vrajesh
    vrajesh
    Options
    I've fixed the problem by adding an extra rule for the RDP port.


    I can now connect from outside the network.


    Richy


    Can you please post the solution steps? I am having the same problem. I added RDP rule to allow port 3389 but it doesn't work. Thank you.

  • vrajesh
    vrajesh
    Options
    Can you please post the solution steps? I am having the same problem. I added RDP rule to allow port 3389 but it doesn't work. Thank you.


    nvm I figured it out searching old forums. The solution comes from:


    "Berneanu Cristian


    Make sure you selected 3389 for local port and 1024-65535 for remote ports in the rule created and move the rule on top of the list."

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