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Vista To Windows 7 Upgrade. Firewall Is Not Accessable
Hello.
I know their is another topic thread on the firewall not starting/not accessable but it is a mess!
Please (users) do not chime in with 'I am having the same problem!'.
I followed the procedure (What actions to take when the Firewall is unavailable) to no avail!
The executable that runs opens a command prompt that says 'Path not found' several times then reboots the PC on both the Uninstall and FW_install
applications. Knowing this was not working I went through the process anyways.
1.) I was running Vista nad everything worked fine.
2.) I upgraded to Windows 7
3.) On the 'General' tab (BitDefender 2010) I have the WARNING message ( 1 issue effecting PC).
4.) Fix All Issues says the Firewall is disabled (not started).
5.) I click on 'Start' (to fix all issues). the status for the firewall says 'failed'.
6.) So i go to the Firewall tab. the settings says 'firewall is disabled'. So I check the box.
7.) I get a BitDefendert Firewall Error dialog box that says 'Failed to communicate with the BitDefender Security service'.
To be clear the topic I read through is ' Bdts 2010 Firewall Can't Be Enabled'.
To be clear the procedure I followed was 'http://www.bitdefender.com/KB391'
I have no other virus/security software running. The windows firewall is not running.
I attempted to call both US and Canadian tech support but received nothing but a busy signal for two hours.
BD tech support, what should I do?
Comments
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Hello robrenden,
Have you run the 2 tools with administrative rights? If not, please do so (right click on them, and select Run as administrator).
Also, please check if this folder exists on your system:C:\Program files\Common files\BitDefender\BitDefender Firewall\
If it exists, please post what files are inside that folder.
Cris.0 -
Thank you Cris.
Yes The folder C:\Program files\Common files\BitDefender\BitDefender Firewall does exist.
Yes I ran the Uninstall_FW_All.exe and FW_Install_Vista.exe with administration rights.
To make sure I just ran the Uninstall_FW_All.exe again, in the command window it says:
The system cannot find the path specified.
The system cannot find the path specified.
Press any key to continue . . .
In short, the procedure is still not working for me.
I cannot find a log file for the Uninstall_FW_All.exe application.0 -
Ok, so I spoke with BD tech support. They have no idea why this procedure is not working.
So I went to www.BitDefender.com/Uninstall and un-installed bitdefender.
I then re-installed bitdefender and my firewall issue has gone away.
BAD ME!
What I forgot to do is save a copy of the XML file that contained all of my Cookies/****** control information (Crap!)
THe un-install deleted it.0 -
Uninstalling and reinstalling isn't doing much for me. I've tried it 3 times now.
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Hello AnneDavis,
We have sent you an e-mail with some steps you need to take so that we can further investigate the issue.
Please reply back to our e-mail.
Thank you.0
