Total Security V2010 Installation Trouble

I had Total Security 2009 with some minor problems, contacted tech support to fix them. Was told to remove 2009 and replace with Total Security 2010. I removed Total Security 2009 but can not install Total Security 2010.

I tried using BitDefender Total Security Installer (for when you are uncertain whether you are using a 32bit or a 64bit operating system). It picked the 64bit version, started running then displayed the message “Please wait while the installer finishes determining your disk space requirements”. It ran overnight displaying that message and not installing Total Security.

Then I tried the 64bit version (bitdefender_totalsecurity_2010_64b.exe) it started installing then I got the message

“This installation package is not compatible with your processor type. It is designed for 32-bit processors and your system is 64-bit. Please use the 64-bit version of the installation package available in the same location, next to the 32b version.”

That’s when I try to install the 64-bit version.

Then I tried the 32bit version (bitdefender_totalsecurity_2010_32b.exe) it started installing then I got the message

“The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2318”

So I can’t install the 32bit version.

I have a HP Pavilion 061 ER883AA-ABA m7470n

Operating System: Windows XP Media Center Edition Service Pack 3

Processor: 2.20 gigahertz AMD Athlon 64 X2 Dual Core

Both HP and AMD say the system is 64-bit. AMD says it can do “Simultaneous 32- & 64-bit computing”.

Note: BitDefender tech support says the system is 32-bit and would only help me try to install 32bit version (bitdefender_totalsecurity_2010_32b.exe which does not install.

Can anyone help?

Hello 850norton,

In order to find out if you have a 32 bit or 64 bit operating system, right click on the My computer icon and select Properties.

In the General tab from the window that pops up, under System and after service pack 3" it either says 64b (in which case you have a 64bit operating system) or it doesn't say anything else (in which case you have a 32bit operating system).

If your operating system is on 64 bits please follow the steps from my previous post in order to upgrade to BitDefender Total Security 2010.

If your operating system is on 32 bits, click here in order to download the installation kit and after using the uninstall tool please use this kit to install BitDefender.

Thank you.

I used uninstall tool - BitDefender_Uninstall_Tool.exe – then restarted computer.

I tried the 32bit version (bitdefender_totalsecurity_2010_32b.exe) it started installing then I got the message

“Please wait while the installer finishes determining your disk space requirements”

Question:

How many hours and/or days will it take to determine my disk space requirements?

Note, in the last week I’ve tried installing the 32bit version (bitdefender_totalsecurity_2010_32b.exe) version (more then once), it did not install.

After which I’ve tried using BitDefender Total Security Installer (for when you are uncertain whether you are using a 32bit or a 64bit operating system). It picked the 64bit version, started running and did not install.

After which I’ve tried the 64bit version (bitdefender_totalsecurity_2010_64b.exe) it started running and did not install.

So the 32bit version, The version for when you’re unsure if you have 32bit or a 64bit and the 64bit version do not install.

I’ve tried taking off most of the software (word, iTunes etc) off not just the security software. I’ve used uninstall tool - BitDefender_Uninstall_Tool.exe. and followed all directions given but BitDefender Total Security 2010 does not install. Can not install 2008 or 2009 either.

Being told to do the things you’ve done before that didn’t work is getting old. I’ve talked to tech support where when I tell them I’ve done that before they just tell me to do it again. Sorry it didn’t work again.

Hello 850norton,

First of all, please be so kind as to right click on the My computer icon and select Properties. In the General tab from the window that pops up, under System and after Service Pack 3 it either says 64b (in which case you have a 64bit operating system) or it doesn't say anything else (in which case you have a 32bit operating system).

Could you please tell me if you are seeing or not 64b next to the Service Pack?

When you are receiving the “Please wait while the installer finishes determining your disk space requirements” message it should take a couple of minutes before starting the installation process. Please tell me, have you received an error message after this?

Thank you.

No I don't see it which is why I tried installing the 32bit version which does not install.

After which I’ve tried using BitDefender Total Security Installer (for when you are uncertain whether you are using a 32bit or a 64bit operating system). It picked the 64bit version, started running and did not install.

After which I’ve tried the 64bit version (bitdefender_totalsecurity_2010_64b.exe) it started running and did not install.

Yes I used the uninstall tool - BitDefender_Uninstall_Tool.exe – then restarted computer.

Yes I used http://www.sendspace.com/file/tbbfoh and run the .bat file etc

Have also ran the free bitdefender A/V scans.

Yes I have followed all directions sent to me. Have even removed most of the programs from my computer not just the security programs.

bitdefender_totalsecurity_2010_32b.exe does not install, setup.exe does not install, bitdefender_totalsecurity_2010_64b(2).exe does not install

As for the “Please wait while the installer finishes determining your disk space requirements” message the longest I let it run was about 16 hours with no error message.

Started installing the 32bit version before breakfast.

I used uninstall tool - BitDefender_Uninstall_Tool.exe – then restarted computer.

I tried the 32bit version (bitdefender_totalsecurity_2010_32b.exe) it started installing then I got the message

“Please wait while the installer finishes determining your disk space requirements”

Noon now, stopping 32bit version install. Still getting “Please wait while the installer finishes determining your disk space requirements”.

Will now try BitDefender Total Security Installer (for when you are uncertain whether you are using a 32bit or a 64bit operating system). Will let run till it install's or it's time for dinner. Wish me luck.

Still unable to delete

"C:\Program Files\Common Files\BitDefender\BitDefender Update Service\versions.id.4FB1D4991544C820812670B4D2A6ED09.upd"

Hello 850norton,

If you did not manage to install BitDefender please be so kind as to follow the steps bellow:

1. Download (save) the SYSDUMP utility on your system into a location of your choice;

2. Locate sysdump.exe into the above mentioned location and run it (double-click).

3. A command prompt window similar with the one below will appear on your screen. Please note that the information gathering process can take a several minutes therefore please wait until the window disappear by itself. The output of this tool is a new file called sysdump.tar placed in the same location with sysdump.exe.

4. Please upload the sysdump.tar on Sendspace and send me a PM with the download link.

Thank you.

Downloaded sysdump.exe, ran, uploaded sysdumo.tar file to sendspace, sent PM

Can someone tell me if I will be able to install BitDefender Total Security 2010 or if I should buy something elsewhere?

I don't want to get on the internet if I don't have security.

Followed last instructions on installing bitdefender.

Now I get a white screen when I open bitdefender. Makes it a little hard to use bitdefender.

Also get a white screen when useing system restore making it impossible to do a system restore.

And get a white screen when useing hotmail making it impossible to use it. Can't log in if all you get is a white screen.

What do I do now?