Bdis 2010 Prevents Windows Backup

jdcrutch
jdcrutch
in Bitdefender 2010 products

When I try to run a backup using Windows Backup under Windows 7, the backup fails with the following error:


The backup was not successful. The error is: Access is denied. (0x80070005).


If I disable BDIS, the backup completes successfully. I want to run Windows Backup automatically and don't want to have to disable BDIS to do it. Is there a setting or patch that will allow that?


Thanks for any help.


Regards,


Jim Crutchfield


Long Island City, NY

Comments

  • trinaz
    trinaz
    When I try to run a backup using Windows Backup under Windows 7, the backup fails with the following error:


    If I disable BDIS, the backup completes successfully. I want to run Windows Backup automatically and don't want to have to disable BDIS to do it. Is there a setting or patch that will allow that?


    Thanks for any help.


    Regards,


    Jim Crutchfield


    Long Island City, NY


    Try this link:


    http://forum.bitdefender.com/index.php?sho...5&hl=backup


    Worked for me. Win 7 backup exec is sdclt.exe

  • Unknown
    Unknown

    Hello Jim Crutchfield,


    Please try the options bellow and let us know if you can run the backup:


    1) Exclude the 100 meg reserved partition from the backup


    or


    2) Assign the drive letter W:\ to the reserved system drive then download (save) this tool and run the 1.exe tool before running a backup.


    If you wish to choose the second option, once the backup finishes running, please run the second tool (2.exe) to restart BitDefender.


    [How to assign a drive letter]


    - rightclick on the Computer icon


    - select Manage


    - expand Storage


    - select Disk management


    - rightclick on the System drive from the right side


    - select Assign drive letter


    Thank you.

  • jdcrutch
    jdcrutch

    Thanks, but Prevx says that the tool 1 from that link contains b2e.dll, which it identifies as a high risk system back door. Can you assure me that's a false positive? Since the file was downloaded from a site other than bitdefender.com, I'm wary.

  • Unknown
    Unknown

    Hello Jim,


    Yes, it should be a False positive. The tool I provided you with is made by the BitDefender team in order to temporarily stop the BitDefender option which prevents the Backup function.


    Thank you.

  • Jackithanistic
    Jackithanistic

    Hi,


    I want to try the option below but 'This Tool' is mising?


    Assign the drive letter W:\ to the reserved system drive then download (save) this tool and run the 1.exe tool before running a backup.


    If you wish to choose the second option, once the backup finishes running, please run the second tool (2.exe) to


    The problem is Windows 7 x64 complains about not enough space...something about Shadow Copy...etc... after reading umpteen forums/threads, some reckon that Bitdefender Antivirus 2010 turns on the USN journal on system reserved partition after installation - which is in turn increasing in size within the reserved partition.


    Microsoft were alerted to this ~12months ago, and all I can say is SHAME! (no fix yet). So I'll try BD support as they've been great in the past with me :)


    Pleeeeeeeeeeeeeeeeeeeeeeeeease someone help. :wacko:

  • BitMonts
    BitMonts

    I have the same problem. Also, the tool is not avaiable for download anymore. How do I get it?

  • Unknown
    Unknown

    Hello,


    You can find the requested tool HERE


    If you need any further assistance please let me know.


    Kind regards,

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