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Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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Hello catandmouse, Please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID from the Subject of…
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Hello Destroyer of Warranties, Regarding your question, please be informed that having more then one security product installed on the same system will cause incompatibility issues and the normal action of either one of them is not guaranteed. In time they start scanning each other's files, blocking them and the system…
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Hello jean pierre33, floete1 and genefire, Please follow the steps from this post. After you make sure that you have removed any other security solutions from your system, please run the support tool and send me a PM with your ticket ID. Thank you.
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Hello all, Regarding the firewall issue, please be informed there are many situations which could lead to this: 1. First of all, the most common situation is when you change your operating system (let's say from Windows Vista to Windows 7) or when you make an important modification related to BitDefender. Here we have the…
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Hello Phils BD2010, Regarding your request, please be informed that we did not encounter this issue so far with our product and we did not receive any request from any customer on this so far. Nevertheless, we are glad that you managed to find a solution to this and we hope that this topic will help others that may…
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Hello trudy, For testing purposes, please follow the steps below in order to disable BitDefender Antivirus Virus Control module: 1. Open BitDefender Security Center. 2. Click on 'Settings' and switch to 'Expert Mode' 3. Go to 'Antivirus' tab. 4. Click on 'Advanced Settings' and DISABLE the 'Antivirus Virus Control'…
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Hello arminium, We have checked for your tickets, but we couldn't find any open ticket on your name. Please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will receive an…
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Hello jmotus, This issue is already present in this topic: Bdts 2010 Firewall Can't Be Enabled, Failed to communicate with the BitDefender Security service! Aurelian. == CLOSED == == Duplicate issue ==
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Hello FireFlyBoy, We have sent you an e-mail with some steps you need to follow in order to provide us with more information on the issue. Please reply to the e-mail with the requested data. Thank you.
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Hello all, In order to solve this issue please be so kind as to make sure you uninstalled any other security solution you might have on the same computer (any spyware removal, Ad Aware, Spybot or another antivirus). Having more then one security product installed on the same PC can degrade performance and cause system…
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Hello Viggen66, Regarding your issue, for testing purposes, please follow the steps below in order to disable BitDefender Antivirus Virus Control module: 1. Open BitDefender Security Center. 2. Click on 'Settings' and switch to 'Expert Mode' 3. Go to 'Antivirus' tab. 4. Click on 'Advanced Settings' and DISABLE the…
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Hello ltlawl, We have sent you an e-mail with some steps you need to follow so that we may receive more information. Please reply back to our e-mail. Thank you.
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Hello davey, Please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID from the Subject of the…
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Hello MMMiller, Please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID from the Subject of the…
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Hello bob43, Please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID from the Subject of the…
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Hello Arby, We have sent you an e-mail with the steps you need to take so that you may schedule a scan in BitDefender 2010. Also, please provide us with the information requested in the e-mail so that we can send you the steps necessary for the upgrade to BitDefender 2010. If you have any other question or request, please…
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Hello sekhmet, Indeed, in your case the issue seems to be produced by a hardware or software configuration. However, it is also possible that the BitDefender installation was not complete. We have sent you an e-mail with the correct steps for installing BitDefender on your system. Please reply to the e-mail if you have any…
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Hello rapidvodka, We have sent you an e-mail with some steps you need to follow in order to provide us with more information on the issue. Please reply to the e-mail with the requested data. Thank you.
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Hello darknothing, We have checked but we couldn't find any recent ticket. (The last one is from April 2009) If your situation is a bit complicated and you need a more detailed analysis, please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The…
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Hello tartanfb, Regarding your issue, for testing purposes, please follow the steps below in order to disable BitDefender Antivirus Virus Control module: 1. Open BitDefender Security Center. 2. Click on 'Settings' and switch to 'Expert Mode' 3. Go to 'Antivirus' tab. 4. Click on 'Advanced Settings' and DISABLE the…
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Hello Phils BD2010, In order to solve this issue please be so kind as to make sure you uninstalled any other security solution you might have on the same computer (any spyware removal, Ad Aware, spybot or another antivirus). Having more then one security products installed on the same PC can degrade performance and cause…
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Hello Eric, For testing purposes, please follow the steps below in order to set the BitDefender Antivirus Virus Control module on Permissive: 1. Open BitDefender Security Center. 2. Click on 'Settings' and switch to 'Expert Mode' 3. Go to 'Antivirus' tab. 4. Click on 'Advanced Settings' and set the 'Antivirus Virus…
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Hello oldtee, We have sent you an e-mail with some steps you need to follow in order to provide us with more information on the issue. Please reply to the e-mail with the requested data. Thank you.
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Hello all, We suspect this issue is caused by a program and we are working to solve this as soon as possible. @forwheeler : We have sent you an e-mail with some steps you need to follow in order to provide us with more information on the issue. Please reply to the e-mail with the requested data. Thank you.
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Hello GingerToo, We have sent you an e-mail with some steps you need to follow in order to provide us with more information on the issue. Please reply to the e-mail with the requested data. Thank you.
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Hello all, In order to solve this issue please be so kind as to make sure you uninstalled any other security solution you might have on the same computer (any spyware removal, Ad Aware, spybot or another antivirus). Having more then one security products installed on the same PC can degrade performance and cause system…
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Hello AngelDust and TC2010, We have sent you an e-mail with some steps you need to follow in order to provide us with more information on the issue. Please reply to the e-mail with the requested data. Thank you.
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Hello Sagar, We have sent you an e-mail with a procedure which should solve the issue. Please reply to the e-mail if you have any other question. Thank you.
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Hello korruptusi, We have sent you an e-mail with some steps you need to take so that we can further investigate the issue. Please reply back to our e-mail. Thank you.
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Hello troubleduser, We have sent you an e-mail with some steps you need to follow in order to provide us with more information on the issue. Please reply to the e-mail with the requested data. Thank you.
