Aurelian Neagu

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Aurelian Neagu
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  • Hello soneca, We sent you an e-mail with the steps you need to take in order to install BitDefender correctly on your system. Please reply to our e-mail if you need any other information. Thank you.
  • Hello Ken429, We are glad that the issue was solved. Please follow the steps below in case the issue appears again: Please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will…
  • Hello Kanitchet, Thank you for taking the time to provide your feedback to us. It is very important to us as this is the only way to improve our product as well as our service. It has been sent to the appropriate department and please do not hesitate to contact us at any time and send us your opinion or any question that…
  • Hello raj24, Regarding your issues, please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID from…
  • Hello Jim45, We noticed that you have a ticket with one of my colleagues from the Technical Support Team and you received a reply on February 16. Please reply to the e-mail if you have any other question. Thank you.
  • Hello André Pinto, Regarding your issue, please be so kind as to follow the steps from the e-mail you received from us. We need more details about this so that we can send you a solution. Thank you.
  • Hello DerekB, Regarding your issues, please follow the steps below: Open BitDefender - > from the top right corner go to Settings and choose Expert Mode - > go to the Firewall module. From that location go to the Settings tab - > Advanced Settings - > Check 'Enable Internet Connection Sharing' and uncheck 'Block Port…
  • Dear NickAv, First of all, please be informed that we did not find any ticket with your e-mail address in our data base. Regarding your issues, please follow the steps below: A. First of all, please follow the steps below in order to disable BitDefender Antivirus Virus Control module: 1. Open BitDefender Security Center.…
  • Hello ashwin, Regarding your question, please be informed that having more then one security product installed on the same PC will cause incompatibility issues and the normal action of either one of them is not guaranteed. In time they start scanning each other's files, blocking them and the system will slow down or even…
  • Hello flugie, Regarding your issues, please be so kind as to give us more details about your BitDefender version, the operating system you are using, when did the issue appear and if you have any other security solution installed on your system. Thank you.
  • Hello munchu87, Regarding your issues, please follow the steps below: Open BitDefender - > from the top right corner go to Settings and choose Expert Mode - > go to the Firewall module. From that location go to the Settings tab - > Advanced Settings - > Check 'Enable Internet Connection Sharing' and uncheck 'Block Port…
  • Hello André Pinto, Please give us more details on your issue with the antiphishing. Please let us know what BitDefender version you are using, what operating system you have and if you can, please also attach a screen-shot in case you receive an error message. Do not forget to mention the websites you have problems with or…
  • Hello! @jfrye : We have sent you a solution for your problem. Please reply to our e-mail if you encounter any other issue. @soma : Since this issue is caused by different reasons, we have sent you some investigation tools so that we can have more information about your system. Please reply to our e-mail with the requested…
  • Hello amay, We have checked our data base and we noticed that you sent us an e-mail on December 22 and you received a reply a few hours later from my colleagues in the Customer Care Department. Anyway, I have contacted my colleagues again regarding your last questions and you will receive a reply shortly from them. Please…
  • Hello Jianming, We have received your e-mail and you will receive a reply soon from one of my colleagues. Please reply to the e-mail you received. Also, please be use a normal size font when you post on the forum. Thank you.
  • Hello Viggen66, We apologize for the issues you encountered with our product. As far as I noticed, you did not contact our Support Team so far on your issues. You had another post on this forum on January 18 and we answered to it, but you did not reply so that we may know if the issue is solved or not. In case you need any…
  • Hello all, An update has been released a few hours ago in order to fix this slow down with the Internet connection. Make sure that your BitDefender is up to date, turn on the Antiphishing and let us know the outcome. Also, please be informed that I will close this topic since the initial issue: Anti-phishing Tool Bar Not…
  • Hello Hopkinson, Please follow the steps below in order to disable BitDefender Antivirus Virus Control module: 1. Open BitDefender Security Center. 2. Click on 'Settings' and switch to 'Expert Mode' 3. Go to 'Antivirus' tab. 4. Click on 'Advanced Settings' and DISABLE the 'Antivirus Virus Control' feature. 5. Test to see…
  • Hello ugljenovic, We apologize for any issue you encountered with our product or with our support. I have searched our data base and I noticed that you reported the issue to us on February 07 and you received a reply from one of my colleagues on February 08. We are sorry if you couldn't follow the steps from his e-mail.…
  • Hello! @neutrino : I notice you already have a ticket ID with one of my colleagues. Please reply to his e-mail in case the issue is not solved or please send me a PM and let me know if you still have this issue. @Sam234 : I noticed that you posted in the last few days similar issues on 5 different topics. Please post only…
  • Hello all, Regarding your issues, please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID from…
  • Hello Nexus6, We sent you the e-mail again. In case you still don't receive it, please send me a PM with a new e-mail address where I can send you the e-mail. Thank you.
  • Hello all, Regarding your issues, please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID from…
  • Hello Sam234, Regarding your issues, please try to provide us with more details if you wish our help. Please let us know the exact BitDefender version you installed, the operating system you are using, what antivirus did you have before and how did you remove it. In case you receive an error message, please also attach a…
  • Hello BigJ8, Regarding your issue, we sent you an e-mail with some information we need before sending you a solution for this. Please reply back to our e-mail. As for any other reports for this issue, please post them on this topic and also let us know in the future what BitDefender version you are using and what operating…
  • Hello, @Chimel : We are glad your issue has been solved. The issue may have been caused by the fact that BitDefender was not installed properly on the system and that's why the reinstall solved the problem. @Myint Thi H : Your issue is not related to this topic. Nevertheless, we sent you an e-mail with some steps you need…
  • Hello vattakaya, 1. First of all, please be informed that having more then one security product installed on the same PC will cause incompatibility issues and the normal action of either one of them is not guaranteed. In time they start scanning each other's files, blocking them and the system will slow down or even crash.…
  • Hello gavinenterprises, Thank you for your positive feedback. We are glad your issue has been solved. Indeed BitDefender conflicts with other security solutions and that's why we recommend using just one security program on the system. Thank you again.
  • Dear JennyGD, Please follow the steps below in order to disable BitDefender Antivirus Virus Control module: 1. Open BitDefender Security Center. 2. Click on 'Settings' and switch to 'Expert Mode' 3. Go to 'Antivirus' tab. 4. Click on 'Advanced Settings' and DISABLE the 'Antivirus Virus Control' feature. 5. Test to see if…
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