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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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Hello PRICAL, I checked our data base and I noticed that one of my colleagues sent you an e-mail with a solution. Please follow the steps from his e-mail and reply to him if you have any other question. Thank you.
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Hello all, The issue that you have reported has been acknowledged by our team and is currently being worked on for a fix. The fix will be done by means of automatic update and won't require any additional action from your part. We are very sorry for any inconvenience that we may have created and we rest at your disposal…
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Hello bparyazani, Regarding your issues, please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID…
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Hello jfrye, I noticed you already have a ticket ID with one of my colleagues. Please reply to the last e-mail you received from him if the issue persists. Thank you.
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Hello CaseyVR6, 1. First of all, please follow the steps below in order to disable BitDefender Antivirus Virus Control module: 1. Open BitDefender Security Center. 2. Click on 'Settings' and switch to 'Expert Mode' 3. Go to 'Antivirus' tab. 4. Click on 'Advanced Settings' and DISABLE the 'Antivirus Virus Control' feature.…
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Hello all, In order to further investigate this situation, please follow the steps bellow: 1. Create a vsserv.log. Basically, we need to see what happens when the vsserv hangs at 100% . Here is what you have to do: a. Go to Start->Run ; b. Type cmd and hit Enter. c. Type cd %programfiles%/bitdefender/bitdefender 2010 and…
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Hello RIP, Please follow the steps below to resolve the issue you are currently facing: 1. Double click on the BitDefender's icon to open the Security Center. 2. Go to "Settings" - > choose "Expert Mode". 3. Go to 'Antivirus' tab. 4. Click on 'Custom Level' button 5. Uncheck the following boxes: - scan http traffic - scan…
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Hello MalcolmD, Regarding your issue, please let us know if it is solved. Thank you.
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Hello alt1579, We tested this and it seems that BitDefender manages to block the website: www.habbo.nl Please reply back to our e-mail if you have any other question. Thank you.
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Hello TiminAz, Regarding your question, please be informed that having more then one security product installed on the same PC will cause incompatibility issues and the normal action of either one of them is not guaranteed. In time they start scanning each other's files, blocking them and the system will slow down or even…
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Hello, Regarding this issue, please give more details so that we may analyze it and provide a solution: 1. We would like to know what BitDefender version you're using; 2. What operating system you have and if it's working on 32 or 64 bits. 3. When did you install BitDefender and when did the issue appear? 4. Did you make…
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Hello rjmm1962, Regarding your issue, most probably it is caused by the fact that you may have more programs or applications which start with Windows and because of this, they use much of your RAM memory. We have sent you an e-mail with some steps you need to take in order to provide us with more information on your issue.…
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Hello all, Regarding this type of issue, please follow the steps below: Open BitDefender - > from the top right corner go to Settings and choose Expert Mode - > go to the Firewall module. From that location go to the Settings tab - > Advanced Settings - > Check 'Enable Internet Connection Sharing' and uncheck 'Block Port…
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Hello all, Regarding this type of issue, from what we noticed so far it may appear for a number of causes. First of all, there may be a conflict between BitDefender and another security product. Please be so kind as to make sure you uninstalled any other security solution you might have on the same computer (any spyware…
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Hello mikivr, We sent you a solution with the steps you need to take in order to solve this. Please reply back to the e-mail you received from us. Thank you.
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Hello damjanmomirovski and JamesVan! We have sent each one of you an e-mail with some steps you need to take in order to solve this. Please follow the steps from the e-mail and reply back. Thank you.
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Hello Nexus6, We have checked your case and we found that you already have a ticket ID with our Technical Support. We also noticed that a solution has already been sent to you by one of my colleagues after your last post on the forum. Please follow the steps from the e-mail and reply to it if you have any other question.…
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Hello TheZed, We have checked our data base, but we couldn't find any ticket ID on your e-mail address. Regarding your issues, please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team…
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Hello all, Regarding the major updates which are launched for a product, they are mainly intended to solve some issues which have been reported in time by the customers and not create new issues. For example, you can check here only some of the issues which have been solved by the latest update. At the same time, sometimes…
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Hello beeplus, We have sent you an e-mail with the steps you need to take in order to solve this. Please reply back to my e-mail if you have any other question. Thank you.
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Hello keitheire, Regarding your issue, please let us know if you purchased BitDefender 2009 or 2010, what operating system you are using and if it's working on 32 or 64 bits. Also, please inform us if you removed the previous antivirus solution. Thank you.
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Hello all, We are glad that the issue has been solved and we apologize for the situation created by our last major update. Please reply back on this topic if the update issue appears again. Thank you.
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Hello mikivr, Please let us know if your issue occurs again after following the steps presented by my colleague: "Please open BitDefender in Expert Mode, click on the Firewall module then on the Network tab, under the "Network Configuration" - Adapter, select your network adapter and change the Trust Level to "Trusted…
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Hello TALLY, In this case, please follow this link in order to remove BitDefender (do not forget to use also the removal tool from step 2), and then try to reinstall it from our website. Thank you.
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Hello all, Regarding this issue, please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID from the…
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Hello bill2001, I have analyzed your ticket and the ticket indicates that you have contacted us initially on January 28 and you received an e-mail from us where you have been asked to send the scan log from BitDefender on the same day. After you have received the e-mail from my colleague you sent us 2 e-mails, the first…
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Hello mahanddeem, Regarding your request, we are aware of this and we have included this modification in the future updates, although for the moment we cannot tell when this modification will take place exactly. Thank you.
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Hello FriendlyFire, Regarding your request, please make sure to follow the steps below: Open BitDefender - > go to Settings and switch to Expert Mode. Now on the left go to the Update Module and then to the Settings tab. In this location please make sure to check 'Silent Update' in both Automatic Update Settings and Manual…
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Hello amdickow, Please follow the steps from the previous post in order to solve your issue. Also, do not post the same issue on different topics. Thank you.
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Hello darknothing, Please follow the steps from my last post. Also, please do not open new topics with the same issue. Thank you.