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Aurelian Neagu

Comments

  • Hello winner, I see that you already have a ticket ID with one of my colleagues. Please reply back to his e-mail in case you have any other question or you need any other information. Thank you.
    in Bitdefender Antivirus 2010 Comment by Aurelian Neagu January 2010
  • Hello fenderbenderjeff, Regarding your request, please be informed that we are offering support for a different product called BitDefender. Therefore, please follow the link below in order to contact the Defender Pro Technical Support: http://www.defender-pro.com/support/ Thank you.
    in Defender Pro 2010 15-1 Comment by Aurelian Neagu January 2010
  • Hello GerardNoor, Please be informed that we have verified, but we couldn't find any ticket ID, any phone call, chat session or any other request from you so far. Therefore, please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be…
    in Outlook Error Comment by Aurelian Neagu January 2010
  • Hello makurei, Since we did not receive any other reply on this issue in the last months, it may be an internal error from your system. Therefore, please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our…
    in Yahoo Messenger + Bdis 2010 Causes Crash Comment by Aurelian Neagu January 2010
  • Hello all, The issue that you have reported has been acknowledged by our team and is currently being worked on for a fix. The fix will be done by means of automatic update and won't require any additional action from your part. Thank you.
    in [solved] Anti-phishing Tool Bar Not Working With Firefox 3.6 Comment by Aurelian Neagu January 2010
  • Hello Robin, Regarding your issues, please follow the steps below: Open BitDefender - > from the top right corner go to Settings and choose Expert Mode - > go to the Firewall module. From that location go to the Settings tab - > Advanced Settings - > Check 'Enable Internet Connection Sharing' and uncheck 'Block Port…
    in Bd 2010 And Windows 7 Comment by Aurelian Neagu January 2010
  • Hello MitchellGT, We have sent you an e-mail with some steps you need to take in order to solve this. Please reply to my e-mail if you have any other question. Thank you.
    in Application Failed To Start Comment by Aurelian Neagu January 2010
  • Hello Jiffy, We have sent you an e-mail with some steps you need to take in order to provide us with more information. Please reply to our e-mail so that we can further investigate this issue. Thank you.
    in Startup Windows Security Alerts Issue Comment by Aurelian Neagu January 2010
  • Hello joe_wht, Regarding your issue, please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID from…
    in Computer Locks Up Comment by Aurelian Neagu January 2010
  • Hello KentMcP, We are glad that your issue has been solved. Regarding your question, in simple terms, when you are connected to the Internet and your computer can be not be detected by other users, you are in what is called Stealth mode. When you are in Stealth mode the firewall does not send this information back making…
    in Windows 7 Homegroup With Bitdefender 2010 Comment by Aurelian Neagu January 2010
  • Hello sjohnson999, We have sent you an e-mail with some steps you need to take in order to solve this. Please reply to my e-mail if you have any other question. Thank you.
    in Internet Security 2010 Is Crashing/rebooting My Box Comment by Aurelian Neagu January 2010
  • Hello Simon, Regarding your request, if you wish to set a schedule for BitDefender or to disable the schedule, please follow the steps below: Open BitDefender, go to Settings and switch to Expert Mode. Now, go to the Antivirus module, then to the Virus Scan tab. In that window, please right click on any type of scan and…
    in Anyway To Turn Off Scan Already Running Pop-up? Comment by Aurelian Neagu January 2010
  • Hello Klitos, Regarding your question, indeed those files are part of the BitDefender Parental Control module, the files are signatures for that module. Normally, they should not be in that location, but in the C:\Program Files\BitDefender\BitDefender 2010\as2core folder. Please delete those files and let us know if the…
    in Pc* Files In The Root Drive Comment by Aurelian Neagu January 2010
  • Hello, Regarding your complaint, we have checked our data base, but we did not find any e-mail, phone call or chat session from you. As for your issue, we suspect that your previous BitDefender version was not removed completely and therefore has caused these conflicts. That's why we sent you some tools you need to run in…
    in [Duplicate] Bitdefender Is 2010 No Response Vsserv.exe Are Not Available At This Moment? Comment by Aurelian Neagu January 2010
  • Hello Shyriath, We have sent you an e-mail with the steps you need to take in order to solve this. Please reply to my e-mail if you need any other information. Thank you.
    in Cannot Register Bitdefender Total Security 2010 Comment by Aurelian Neagu January 2010
  • Hello all, Regarding this issue, we suspect that it was caused in your cases by the previous BitDefender version which was not removed properly. Therefore, please make sure that you follow all the steps from this article before installing your new BitDefender: https://myaccount.bitdefender.com/site/Know...e/consumer/#333…
    in Internet Security 2010 - Crashing Loop Comment by Aurelian Neagu January 2010
  • Hello jibble, Regarding your issue, please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID from…
    in Keeps Scanning My 3.5" Drive When No Media Present Comment by Aurelian Neagu January 2010
  • Hello CadJuice, Regarding your issue, please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID…
    in Problem With Parental Control Comment by Aurelian Neagu January 2010
  • Hello mAster, Regarding your issues, please follow the steps below: Open BitDefender - > from the top right corner go to Settings and choose Expert Mode - > go to the Firewall module. From that location go to the Settings tab - > Advanced Settings - > Check 'Enable Internet Connection Sharing' and uncheck 'Block Port…
    in Firewall Issues, Windows 7 Comment by Aurelian Neagu January 2010
  • Hello Subaru, Regarding your request, we have sent you an e-mail with some steps you can take when this issue occurs. Please reply back to our e-mail if you have any other question. Thank you.
    in Vsserv.exe Not Responding Issues Comment by Aurelian Neagu January 2010
  • Hello Guy.S, We have sent you an e-mail with some steps you need to take in order to provide us with more information. Please reply to our e-mail so that we can further investigate this issue. Thank you.
    in "the Scan Task Is Already Running" Comment by Aurelian Neagu January 2010
  • Hello Tjeppe, Regarding your request, for testing purposes, please send us the location from where we can download 'Security Check version 0.99.1' so we can test this and provide you an accurate answer. Thank you.
    in Bitdefender 2010 Comment by Aurelian Neagu January 2010
  • Hello JamieG, We have sent you an e-mail with some steps you need to take in order to provide us with more information on this issue. Please reply to my e-mail so that I may help you as soon as possible. Thank you.
    in Update Unavailable Comment by Aurelian Neagu January 2010
  • Hello postbud, We have analyzed your reports which indicate, as my colleague Cristi Raducu already told you, the presence of another security solution. Please follow the steps from the e-mail in order to remove the other security solution, and then the steps for reinstalling BitDefender on the system. Please reply to my…
    in Cannot Update, Firewall Disabled Comment by Aurelian Neagu January 2010
  • Hello pjs, Regarding your issue, please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID from the…
    in Antispam/aniphishing Keeps Disabling Comment by Aurelian Neagu January 2010
  • Hello monkeybuttons, We have sent you some steps you need to take in order to solve this. Please reply to my e-mail in case the issue persists. Thank you.
    in L2tp Over Ipsec Blocked By Firewall Comment by Aurelian Neagu January 2010
  • Hello gavinenterprises, Regarding your complaint, I have checked but I couldn't find any e-mail from you on this issue. Regarding your scanning issue, please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our…
    in Antivirus Locking Up Or Rebooting Comment by Aurelian Neagu January 2010
  • Hello Fida and Nikilet, @Fida: We have sent you an e-mail with some steps you need to take in order to provide us with more information on this issue. Please reply to my e-mail so that I may help you as soon as possible. @Nikilet: Regarding your post on this topic and the update issue it deals with, as you can see from…
    in Major Update Causes Bd Connection Problem Comment by Aurelian Neagu January 2010
  • Hello KEVY, Please be so kind as to follow the steps from this link in order to provide us with the reports we need for further investigation. The reports will be sent directly to our Technical Support Team and you will receive an automatic reply shortly. Please send me a PM with the ticket ID from the Subject of the…
    in Bitdefender Systemtry Comment by Aurelian Neagu January 2010
  • Hello tonyg, Regarding your request, for testing purposes, please follow the steps below: 1. Open BitDefender Security Center. 2. Click on 'Settings' and switch to 'Expert Mode' 3. Go to 'Antivirus' tab. 4. Click on 'Advanced Settings' and change the level of the the 'Antivirus Virus Control' feature to 'Permissive' or…
    in Vista Reports Bitdefender Firewall Active, But I Don't Have It Comment by Aurelian Neagu January 2010
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