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You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Comments
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I have same issue on my windows 10, when hovering my mouse over the bitdefender tray icon it says "services are loading", turning the auto profiles off removes the message.
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Perhaps only store the backup locally then and you run the restore form the bitdefender app or maybe a bitdefender bootable drive to restore your system. Thx
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Hi @Flexx Thank you for this advice, I'll do as you suggest and remove my devices that showed as disconnected. Should I do this for all my devices? I mean I have 6 devices in my account but only 4 of them had this disconnected issue, should I also do this with the 2 devices that showed no issue? And does it matter if I do…
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Hi @Flexx I have done this for 2 of the 4 devices that showed as disconnected, the other 2 seems to have corrected it on itself and show as normal now central. Should I remove these devices as well and then sign in again with them? What do you mean "Until today, there have been no issues with your protection status."? Can…
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I second this, full screen mode would be great and maybe also add scroll buttons on the top and bottom of the scroll bar so it would be easier to scroll the notification tab with laptop touchpad.
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Hi everyone, I can also confirm that the issue is resolved with the update to version 3.3.236.2418, I'm able to run scans directly after boot and the "app lock" shows my apps listed and "account privacy" shows my account listed. Thanks
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Hi everyone, Update: I think my issue with the bitdefender services crashing is not related to the bitdefender mobile app but something to do with my android device. I'm able to recreate it only when using the youtube app for several hours and letting the youtube app idle and displaying the screensaver images from youtube,…
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My android device updated today to this new version 3.3.236.2417. The issue still persists, can only run scans about 30 minutes after boot.
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Hi @dvsls @Flexx It seems that it's working again on my pc, the malware detections are being sent to bitdefender central and show up in the security tab in central. Not all detections show up in the bell icon though but they do all show in the security tab. Thx
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Hi @Alexandru_BD @Gjoksi Update: The malware detections on my laptop are now showing up in central in the security tab, some detections still don't show in the bell icon on the top in central but some do, they all however do show in the security tab. So I guess it's mostly fixed at least on my pc. Thx
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Hi @Fried I have the same issue with the new version 3.3.234.2411, on my device however it works again after about 30 minutes after booting my android device. I made a post about it: https://community.bitdefender.com/en/discussion/99656/bitdefender-scanner-no-longer-works-on-android-after-update-to-version-3-3-234-2411
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Hi, I have same issue on my android but only the first 30 minutes after I've boot the device. I have also tried reinstalling the app but the issue persists. I've made a post about this issue on this forum and I made a ticket about this issue with bitdefender support.
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Hi everyone, Update: When I boot my android device I cannot use the manual scan, also the in the "app lock" tab it shows no apps listed (the app list is empty) and in "account privacy" it's not showing my account. About 30 minutes after having booted up my android device the scanner works again and app lock and account…
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Hi @a6fixer What version of the bitdefender mobile app are you running? You said it just started or you just noticed it today. I have a similar issue on my android TV box since the last version updated today that I can no longer run scans, my scam alert is also off and when I turn it on and switch to a different tap and go…
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Hi @Alexandru_BD @dvsls has let me know on my other post https://community.bitdefender.com/en/discussion/99559/bitdefender-total-security-version-27-0-35-146-malware-detections-not-showing-in-central#latest "We are aware of the issue, and a fix will be delivered soon." Is this an issue that bitdefender support is aware of…
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Hi @Flexx Thx for the swift response, I did as you suggested and removed my device form bitdefender central then logged back in my account in the bitdefender total security (I did not have the option to first log out of the app, only to log in with a different account). My device was successfully added to my bitdefender…
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@Alexandru_BD @Scott Update: I found a way around the expressvpn not working with the bitdefender firewall. As I said in my earlier post it's only the lightway protocol that has this issue, however when connecting with the openVPN protocols the bitdefender firewall works with it but you cannot use the expressvpn threat…
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@Alexandru_BD @Gjoksi I've uninstalled and reinstalled the bitdefender mobile app on my device from the google play store and now I have an older version running on it: version 3.3.224.2368. This version doesn't have the app anomaly detection issue.
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Update: I've uninstalled and reinstalled the bitdefender mobile app on my device from the google play store and now I have an older version running on it: version 3.3.224.2368. This version doesn't have the app anomaly detection issue when I boot my device, app anomaly detection stays on, I do get a message in the main…
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@Alexandru_BD @Scott I have an update, It's only the expressvpn lightway protocol that's not working with the bitdefender firewall, the expressvpn openVPN protocols (TCP and UDP) do work with the bitdefender firewall. You guys probably already know I assume as you are working on a fix but I just figured this out now.
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@Alexandru_BD @Scott Bitdefender support has let me known that the developers are aware and are currently investigation an issue that causes this issue with expressvpn and the bitdefender firewall, they told me they will automatically update bitdefender when they have a fix.
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Alexandru_BD I've reported it as a false positive.
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@Alexandru_BD @Scott A friend who has bitdefender and also runs the expressvpn app has the same issue with it, when connected to expressvpn his firewall makes no rules and existing rules don't work and the "access application" tab in the firewall settings is blank when connected to expressvpn on my friend and my…
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I just checked with 3 friends who also have bitdefender and only one of them gets the bitdefender warning when visiting watercoolingshop.be , the rest and myself get redirected to the new url, does this mean it's broken on the pc's who are not getting the warning? I'm not getting any certificates warnings of sites that I…
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Update; after resetting the firewall rules notification work normally again also with northvpn.
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@Alexandru_BD @Scott Bitdefender firewall works with northvpn but it have noticed that when I'm connected with northvpn when I launch an application for example firefox it does not give a notification in the tab "notifications" when I launch a new program the firewall has not yet set a rule for, it works normal without the…
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@Alexandru_BD @Scott I contacted support and they advised me to reinstall bitdefender which I did and I also reinstalled the expressvpn app, however the problem persists with the expressvpn app. I have now installed nordvpn as an alternative and that one works with the bitdefender firewall without issues (so far). I will…
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@Scott I did what you said and it gave me notification to allow programs including expressvpn and lightway.exe, however I don't get the notifications when I'm connected to expressvpn only when not connected to expressvpn.
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@Alexandru_BD It was set on automatic, when I set it to allow it still doesn't make any rules and when I set it to block it doesn't even block anything when I'm connected to the expressvpn. I have reset the rules and the only rule that's being made by the firewall is for the lightway.exe (this is a component of expressvpn)…
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It seems to be fixed on my machines.