camarie · Principal Software Developer · BD Staff

@ludr15 Update: I just installed on a Windows 10 and printed successfully the 360-pages document (https://web.mit.edu/~simsong/www/ugh.pdf) using Safepay's Print to PDF feature (it produced a 123 MB PDF file). At this time I assume it seems to be a problem on Windows 11. Can you tell me what operating system are you…

@ludr15 I did not changed the printing implementation, so I assume for now either was a transient error condition of some kind - most likely involving the print spooler and/or Print to PDF feature - or you really hit a bug (which, if this is the case, I would like to reproduce it). Can you please describe more details…

About the 84% perceived stuck issue, or system slowing down?

Yes, they are. The settings are saved locally, and when uninstalling the product but marking I want to reinstall then the settings are saved and then, at reinstall time, are restored when first starting the services. The uninstall option for reinstall is crucial, if this is not specified, uninstallation will not save the…

It is, but I will have to ask the guys handling Central (is another team). FYI Everyone want something from Central guys, so it will take a little time. But point taken.

I understand the meaning, but I don't know the profiles' power management code (where I think this is implemented). @varnium Is it possible to report this via a support ticket, please? This way will greatly speed up the issue thru the internal channels and let us investigate what happens. Now I don't exclude this behavior…

bdagent takes care of the following (directly or in conjunction with other components) - just to name a few: tray icon and its contexual menu (about, update, main interface launcher) notifications and alerts some of the user processes functionality watchers (various processes, including bdagent) for other processes user…

Excluding the flow based on update from Central, which is, indeed, not the normal update flow, it's usually (more or less, variations exists at all levels) like this: update is downloaded and prepare to install by detecting which files needs to be replaced and which one of these are in use detects if a product…

1: it's not so easy (lot of moving parts involved), but I will ask everyone how many changes that would imply. 2: path-base typing/autocomplete is possible and it might be done. I will fill an issue right now about this, although I'm not sure who/when will be picking this up. It's moderately complex but requires quite a…

I'm afraid I don't know enough about this topic. Although I'm not sure why this it should not being advised - I suppose whoever said that considered possible interferences at a driver level, probably - I don't know exact details. Maybe someone other colleague knowing more can step up and offer more detail.

Appreciate it, thanks. Indeed I don't suffer from being bored, so to speak. Have to update to latest Chromium (130 as we speak) first, then I hope to continue working on this one, too.

27.0.42.210 is correct, yes.

I did not meant something is wrong with your setup. The download can fail for various reasons.

This is something else. Most likely the download was not successful.

I don't think this will be done in the standard ways. There are ways, especialy when having a support remote team assisting, to use internal tools that might bypass things (in order to allow manual reconfiguration, logging etc.). Anyway, management takes this kind of decision, and I doubt they will agree due to the…

An internal tool for testing and using scan from command line exists (I think it's called bdc.exe), but it is not present in the product. The scan involves a lot of things (starting from the location, config files, defaults, user preferences, product options, cooperation with other installed features, caching, cloud…

The issue has been fixed, most likely it will appear in the next update. We had to get yesterday an update (which did not include this fix) because of other several things (Safepay needed to be updated to a more recent engine, support for WPA3 in Wifi, mainly). I'm not sure at this time when the next update will be pushed…

It is on the list. As an alternative until gets done, https://www.google.com/search?q=calculator might be of help meanwhile.

Update: from the colleagues in charge: we do have a repro, and a fix is in testing. It will appear on the following updates.

Forwarded to the guys in charge, thank you.

Update: a fix is currently in testing. Not sure when it will be released (we have one update today and this will not make it into this one), but I suppose in the next update it will be.

Thanks for the video, now I understand what happens. Let me try to reproduce and check why this happens.

Update: rescue disk is EOL for a long time and has not been maintained since. Unfortunately, we cannot offer a download link for an old an unmaintained product.

I have not much to add. In short, almost all Bitdefender consumer products (AV, IS, TS etc.) follow the same pattern of organizing: Services. These are running in the background and not interacting with the users. I'm not sure about the Mac processes names, on Windows are a number of bdservicehost.exe processes. Service…

An update is currently underway AFAIK, I just prepared and built yesterday the release branch for the final testing. From the internal talks it is planned on the next Tuesday, it might be delayed (although I hope not to be) if the final tests discover remediations to be done. When it will actually hit the market an…

I don't think is about some malware. What we display is whatever we could gather, so either we get data (number of items per category), or not. Most likely you hit a bug, but I cannot say is a simple incorrect increment of number of items, or is an item that was excluded or could not be added to the UI after it was added…

I'm not sure what means the new context menu. We did not changed the contextual menu for some time AFAIK. Can you post some more details (and screenshots if possible) ?

It is doable, but it is quite a work to do. Forwarding to the team for feedback.

I'm not sure what is the question here. The response of a HTTP request, email body etc. can be filtered, sure, although I am not sure how this affects various HTTP headers. One can assume nothing, though, and check the various returned data (Content-length, Content-type etc.) in order to be sure the response is correct (or…

I'm not sure why is this, but I am forwarding this to the team. Perhaps indeed there are things to improve.