camarie · Principal Software Developer · ✭✭✭

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camarie
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  • @DrR0Ck Yes, the fix has been released with ctc2 version 2.3.0.355.
  • @Ironbuket Maybe you installed the version where the bug was present, and it will fix it only after update? It can either be the log4j scan or the other issue fixed as well by a revert. Can you check the ctc2 version? To do this: C:\Program Files\Bitdefender\Bitdefender Security\ctc2\ctc2.json, open the file with a text…
  • Update: ctc2 signatures will be on update shortly (version 2.3.0.347 or later) and will contain the final fix for log4j issue as well as other improvements.
  • @lechiffre Just out of curiosity how does an anti-virus company deal with the life cycle of threats? Well, I can't speak for every team. But at least in the areas where I am involved, if an implementation is not deprecated for various reasons (OS deprecation, lack of users and alikes), it stays for good or gets improved.…
  • @Termite If you plan to keep them both and you have free slots in your license, I am recommending to install Bitdefender on both computers. If you plan to exclude the old computer, then install Bitdefender on the newer one.
  • @lechiffre If the fix is to respect user exclusions, why have they been ignored up to now? It doesn't make sense to me that Bitdefender has exclusion settings but the program ignores them? Clearly I'm not understanding something here? It was not about settings or exclusions. The way of this works is this: we are…
  • @MengJi I have to ask the management and the OEM guys, I am not aware of this. Will be back as soon as I know more.
  • @Ironbuket This is, in fact, the fix that will be released in the next version - skip the pre-scanning alltogether in the Windows desktop product, although not in the form you suggested; the reason is that the operation affecting the disk is not a part under our control, but intended as a pre-caching internal operation.…
  • @JeremyC [...] *Some of these settings are hidden or managed by your organization." [...] This is displayed by Windows, not by us. It is an indication displayed for certain settings "this might be controlled by n outside admin". Usually this means the computer is joined to a domain (the story is far more complex, involving…
  • @Nunzio d'Abbruzzo We want the update to be quick as well, but it involves a huge number of moving parts and we must ensure there are no loose ends. It might end up fixing an issue and entering another if the update is not tested by multiple engineers, multiple times, on all platforms - and this done for all the affected…
  • Yes, in 25.86 a fix was deployed. The usage issue should be fixed in this version.
  • @bitdefender_old For weeks now I keep getting Adobe Reader has a later version blah blah blah. Every time I check and run the DOWNLOAD NEW VERSION - it just verifies I am in fact funning the latest version. How do I get rid of that false "vulnerability recommendation?" This might be simply a bug. I will open myself a bug…
  • Update: An interstitial update has been deployed minutes ago. Basically it reverts the CTC libraries (what is in C:\Program Files\Bitdefender\Bitdefender Security\ctc2\ctc2_XXXXX_YYY - whatever the numbers are) back to 2.3.0.284 which does not exhibit the disk utilization behavior. There is a fix currently in testing…
  • @Ironbuket Im not sure what camarie meant by 'I did not notice any related startup scan log4j related.' Does this mean camarie saw no log4j related scans or did see scans but those scans were not log4j related? If the testing team is not seeing any forced scans at all that is very worrying and my earlier estimate of a few…
  • @sxs9001 If it's the same problem as the one reported here (https://community.bitdefender.com/en/discussion/93016/bd-episode-2-the-return-of-the-forced-scans/p1), the issue has been fixed by the team delivering the components, it is currently in the test stage and will be most likely be released via product signature…
  • Update: tested with both debug and release versions of the files supplied, and I did not notice any related startup scan log4j related. The test team will do this thoroughly on their machines to confirm if this has been solved, and then the endurance tests no. 1 with the development version of product. Will followup with…
  • @bluewill That looks true. But I would say Windows 7 will be supported a little longer, not for any other reasons but the number of users still running Win7. Anyways, I will ask the business guys and as soon as I have news I will get back. The updates will probably not work anyways, since without two critical KBs (those…
  • @Ironbuket I am cloning several large repositories, and will try your very good suggestion with Steam (I do have like 30 games bought so I can fill up the disk with a good number of files and directories), let's hope I'm not blocked on corp connection by firewall filters. I do have 4 machines with NVMe only, NVMe+HDD, and…
  • @bluewill I am not aware of a firm date to end support for Windows 7, nor Windows 8.1. Surely it will be announced on the product page (or maybe it was already and I missed that), but from where I stand, we are still supporting and testing Windows 7 at this time.
  • @Nunzio d'Abbruzzo I noticed that if you insert a USB stick, even if you have the on-demand scan enabled, no scan request pop-up appears. If, on the other hand, real time protection is deactivated and a USB key is inserted, the scan request pop-up appears. Followed up with the guys knowing more than me. I'm not sure how…
  • FYI Today we're set to receive a new version of the involved components (from the team delivering them) to retest on all of our available machines. It is basically a version which will do not perform the startup caching of log4j lookup, and thus removing the most likely cause of this issue. If our tests will look green…
  • If this is around 2019, then it is not the same issue; the log4j scan involved in both cases - the one signaled by @Ironbuket and several other users months ago, and this new one - did not exist at that time. Can you specify the process or processes that are upping the disk to 100%? At least to know exactly where to start.…
  • We have the details, but I admit, I do not have such a specialized machine with multiple SSD and mechanical drives. And not, I am testing on a real machine, with multiple repositories cloned and a high number of partitions, and very high number of files and directories.
  • I meant I am not getting the reproduction of the problem consistently: once it spiked around 10%, the next 5 runs never got over 1-2%. A great deal of data is cached and while a first scan might go on Very High indicator of CPU, the subsequent scans might do next to nothing.
  • @Ausearch I recently received two emails (on gmail) that appeared to be from people I know: [...] I cannot help you much in this thread. I suggest you to post on a more dedicated section (mail, antispam etc.) to get replies that actually can address your specific issue.
  • @Nunzio d'Abbruzzo why do the Bitdefender AVs use a lot of RAM even at "idle"? Usually these are automated, scheduled things (things like "check if we need to display an alert", "check if vulnerabilities are present"), update checks, and OS detections triggering various routines (i.e. a new device has connected to USB, a…
  • @Nunzio d'Abbruzzo if you succeed with the next update, fix the bugs of the USB On Demand Scan not working and also the Safe Search not working with Google. I'm not directly aware of the issues, but I'm pushing the questions to the team. Can you elaborate a little on each of them (what is not working, more precisely?).
  • @Ironbuket I read one of the original reports I'm on windows 11. After the latest Bitdefender Internet Security update, every time windows starts Bdservicehost (bitdefender virus shield) uses 50% of the hd for a long time, slowing down the normal use of the PC. It happens every time windows start or restart. which…
  • I tested multiple possibilities myself on several machines and, while I did not get the spikes reported, the problem looks real, and it is very recent. I talked to all the teams that could be involved, and talking in detail brought up a possible cause. And while I understand some of the comments above, one cannot identify…
  • @mrmirakhur Thank you for the comments. Quite a list, and the scanning part is not exactly my daily thing, but I'll try to address at least some of them. First I want to let you know that all your comments and suggestions were made available to the team. I'm confident we will look into them. While I cannot say at this time…
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