camarie · Principal Software Developer · BD Staff

Comments

  • I am not 100% sure, but I don't think Windows S is supported.
  • Well, either way we will investigate. Thank you for bringing this up !
  • Understood. It might be a bug, I will not say otherwise. I just opened an issue to investigate why this happens and get back when the testing guys have news.
  • I confirm. Our url status checker replies with … "status_message":"malware"…
  • @Ray241 Can you post the domain of the website? (Not the entire URL, just the domain).
  • Is this about the first post regarding Guild Wars 2?
  • Although I initiated discussions about this, I am not participating on implementing initiatives. I cannot offer a time frame at this time. Also, a month is a too short period for such an implementation.
  • I cannot say that is due to payment issues, it might. But I think the setup for business it might be more restrictive. Someone from the business team might contradict me, sure.
  • Looks like is about the EPS product. Consumer product installs just fine.
  • A question: does this refer to the business product, or the consumer product?
  • An issue has been filed on this one, and although it is not on the priorities top, we would look into it.
  • The installation checks for the supported OS versions. I cannot speak for multiple products (or 100% accurate for the exact installer code), but installing on an unsupported version, especially for a product of this kind, is not something supported. But I will ask the appropriate guys and get back as soon as I have an…
  • Je suis heureux qu'il existe au moins une solution à ce problème et je vous remercie également pour les commentaires constants que vous avez offerts. Je ne suis toujours pas content que vous ayez dû désinstaller Omen Gaming, mais pour le moment, je peux vivre avec ça. Le problème enregistré restera à mon attention, et si…
  • Thank you @MdFarhin - it might really help. Especially the SDK 19041 and the OS upgrade.
    in Gui Bug Comment by camarie April 8
  • As I said, we are trying to reproduce and fix the issue, which, for some reason, still eludes us. Thank you for your feedback !
    in Gui Bug Comment by camarie April 5
  • Sorry to see you go. I would have asked you to endure until the next update, but obviously I can only hope.
  • It is the same issue notified in another thread and the solution for now is not install the en-US language pack. The bug has been signaled to the team dealing with it, but at this time they were unable to reproduce even with all the comments. The issue is continuously debugged and I am confident a fix will be found after…
    in Gui Bug Comment by camarie April 4
  • Thanks, notified the guys here. Anyways, since the proof of concept requires Admin rights, it's not really an exploit IMHO - one can simply uninstall the product for example. But as soon as I know more I will get back.
  • Done. It is not clear at this time what the payload does.
  • So it appears is not keyboard specific driver-related. I have to admit that is something that we should try to reproduce first (or at least attempt) to get more details. Did you open a support ticket, in order to track it down with the support guys and get, perhaps, submitted log files, error log events and such things in…
  • This is not known to me. Is there a specific keyboard model? Logitech, perhaps?
  • From the firewall guys: Try to add a rule in Firewall on Allow for that local Ip and port: 1. Open Security Center->Protection-> Firewall Settings->Rules tab 2. Select Add rule In Add Rule window: 1. Enable Apply this rule to all applications 2. Permission Allow 3. Network type: Any Network (or Home/Office if he wants to…
  • Asked again the guys integrating atc.sys. As soon as I have news will follow up. Most likely the issue is already known to the team developing the driver, but I would like to have them confirmed as well.
  • Following up: it's not that simple. The case of a missing language pack was tested and it should load en-US when everything else is failing. As soon as more details are available will post updates.
  • That explains it. Most likely the interface, which has a numberof support languages (such as en-US, fr-FR, de-DE etc.) tries to locate the txtui files (files containing the strings to be displayed) attempts to locate en-GB, and since there is no such directory in the product, it fails and the strings remains as they are. I…
  • Looks like Firewall is blocking it. I do not now much about how it operates, but I know it creates allow rules for well known programs and I suppose the software is not well known. I am forwarding this to the guys knowing more than me so they can pinpoint in the right direction. Probably a custom kind of allow rule based…
  • Un comentariu (in afara problemei, care bine ca s-a rezolvat) despre "Dar sa pui ca si malware un joc vechi de 17 ani mi se pare putin exagerat." Asa ar parea, dar e posibil ca jocul sa fi oferit un update prin care sa expuna sau sa implementeze un comportament care este (sau a fost) clasificat ca o amenintare. Chiar o…
  • We tried to reproduce the issue, but without success. I think is better to open a support ticket so that the product logs and status should be available for analysis. I suspect either a installation that did not found the actual strings to populate the interface (so it remained uninitialized as in the design phase), or…
  • Nous avons déjà prévu cette amélioration (je ne sais pas si nous la réaliserons en utilisant des polices plus grandes, évolutives/redimensionnables ou une combinaison des deux). Nous espérons qu'il sortira dans un avenir proche (je ne peux pas donner de date exacte pour le moment, mais ce sera bientôt).
  • Perfect, multumesc pentru feedback.
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