geordie

On 11/01/2017 at 9:29 PM, Sorin G. said: Hello, Please contact our support team via bitsy@bitdefender.com and also attach the Bitdefender Support Tool log to further investigate. http://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html Morrigan25, are you BD support? It is they who need to understand the…

Hello Sorin G, I am dismayed that you feel the need to issue me with an irreversible penalty point for "abusive behaviour", which I and I guess everyone else never knew existed. I assume that you refer to my simple comment above which was used in an attempt to get a response. Levity is the word commonly used in the English…

Same here, How do you delete the Blocked web attacks listed on the web protection module. A reply would be nice for a change...........................

What is the answer to this question? Why does BDIS2017 ALWAYS go back to the default auto scan every time, even after it has been changed to some other option. Is there some way of making the changes permanent?

Sorry to hear that Maybe you had the "Early Boot Scan" unchecked in 2015 version but not in 2016 product Also Bitdefender 2016 Products have "Ransomware Protection" which is turned off by default......Im guessing you have enabled it and also checked "Protection on boot" which can cause some delay in booting..... If you…

Got worse! Now it just takes forever to get up and running and everything on desktop freezes, after a couple of minutes BD in tray is greyed out and says it isn't working. Starting all that uninstall, reinstall malarkey but doubt I'll get anywhere. Took BD off uninstalled now I'm back to a 26second boot to desktop time.…

Got worse! Now it just takes forever to get up and running and everything on desktop freezes, after a couple of minutes BD in tray is greyed out and says it isn't working. Starting all that uninstall, reinstall malarkey but doubt I'll get anywhere.

Hiya, Once Windows 10 is released Bitdefender products will be compatible. Ro. Thanks for the prompt response Ro. Is the response in the capacity as a Bit defender official?

Hi, i have solved the problem, now the quick scan is work.. I have installed this update for Asus AI SUITE from website of Asus labelled DIP4 V1.01.83. This update is work for the motherboard Z87 deluxe and PRO... Thanks to user delta7 for the support..... Hello, Can you tell me more about this fix? I'm assuming you have…

I recently was happy with BIS 2013 I decided to go to NEW BD . That was a bad move. After uninstalling BDIS2013, tried to install NEW BD it hung and hung, tried lots of times Uninstalled NEWBD using tool. tried to re -install BDIS 2013 It crashed big style Blue screen etc. I have Win 7 Home prem 64 bit, with an ASUS Z87K…

I recently was happy with BIS 2013 I decided to go to NEW BD . That was a bad move. After uninstalling BDIS2013, tried to install NEW BD it hung and hung, tried lots of times Uninstalled NEWBD using tool. tried to re -install BDIS 2013 It crashed big style Blue screen etc. I have Win 7 Home prem 64 bit, with an ASUS Z87K…

I'm having the same problem! BD has told me that I have an infected file. And it is in it's own directory! From what I've read above I'm sure it is associated with a reboot request following an update. Scan is running, maybe after 5 hours I'll know if it is an issue or not. I notice the lack of response from BD…

seems to be sorted now Thanks

I have exactly the same problem. It started today at noon a nd is still "downloading" the indicator is turning on the widget but nothing is happening. There is no internet activity showing. File size is 4998.1. using BD IS 2013 windows vista sp2 32 bit "Wots going on?"

Am I missing a trick here? I've looked again at the on line help re Spam and it has changed from last time. I am now confused. It says that BD antispam only works for POP3 I THINK my mail is IMAP. Does this mean that BD isn't working for me? Can someone help me out here? BD still tells me that the Anti spam is on, but the…

Am I missing a trick here? I've looked again at the on line help re Spam and it has changed from last time. I am now confused. It says that BD antispam only works for POP3 I THINK my mail is IMAP. Does this mean that BD isn't working for me? Can someone help me out here? BD still tells me that the Anti spam is on, but the…

Over the last couple of days Windows Security Centre has been informing me that my Antivirus and Firewall are turned off. Even though BDIS 2013 is telling me that it is switched on. The widget is showing activity on both FW & AV. When I try to switch it "on" via windows security centre, the windows stsus does not change,…

Hello, Hello, Anyone there? Any BD response? Any response???? Just ran a BD Scan. It came up with over 40 entries of objects not scanned relating to BD2013\antispam_95958_****** where the final status was "object not found". Looks like the whole anti spam part of BD2013 isn't even there! Even though the home page clearly…

I use Outlook. Previous version of BDIS 2012 worked well with Outlook. Now I have BDIS 2013 and while the home panel tells me anti spam is on it obviously is not as I'm getting all kinds of C**P through. The Spam toolbar I used to get in Outlook isn't there either. Looked at the help, it mentions Friends/Spammers lists,…

I use Outlook. Previous version of BDIS 2012 worked well with Outlook. Now I have BDIS 2013 and while the home panel tells me anti spam is on it obviously is not as I'm getting all kinds of C**P through. The Spam toolbar I used to get in Outlook isn't there either. Looked at the help, it mentions Friends/Spammers lists,…

Hello Could you please also use this software? It will reset all things to defaults and recreate the permissions for the registry keys. http://www.softpedia.com/get/Tweak/System-...ws-Repair.shtml Thank you! Christian, What ever you are being paid, ask your employer for much more. Thanks for perservering with what may not…

Hello Please use System File Checker to check for altered files: http://www.sevenforums.com/tutorials/1538-...le-checker.html Thank you! Hello Christian, Thanks for the suggestion. I had already tried it, & have tried again in case. Everything was OK the message was "Windows resource Protection did not find any integrity…

I wholeheartly agree. I'm sure it's been available on other AV suites I've used over the years.

Hello, I will run some tests and get back to you soon. Take care. Christian, After re installing BD (because Safe pay wasn't there)I got the link/download you suggested above to run and install (kb 947821) It didn't solve the windows update problem though. Cheers

Hello Could you please use this tool also? http://support.microsoft.com/kb/947821 You don't need to exclude a website in the product. If you encounter any False Positives, you can report them directly here: http://forum.bitdefender.com/index.php?showforum=138 Take care. Christian, Thanks for your suggestion, I had not…

Hello All Microsoft servers are whitelisted, so there is not need to make any adjustments. Please try to use this tool to reset all Windows Update components: http://support.microsoft.com/kb/971058 take care. Christian, Thanks for the reply re M.soft servers. Re the link youhave suggested, I have tried it a few times…

Hi I think I have a solution for your case. As the new Bitdefender 2013 product suite was released, we would like to inform you that you benefit from a FREE upgrade to the latest version. Apart from the fact that the 2013 suite brings lots of new features and improvements, it will most likely solve any issues that you may…

Hello, I've just noticed this topic after posting a very similar one earlier today. Is there any progress on it? I can't find an answer from Christian or it being transferred to another thread. I get the error code "80070005" every time, I haven't been able to update for security etc for many weeks now. Looking forward to…

Hello Sorry for this delayed response. We studied the phenomenon and we need more information on this in order to reproduce and fix this issue. I have uploaded here an archive: http://www.mediafire.com/?fvy13axk41m8f9c Download and save it on your Desktop. Unpack the archive and you will see 2 files: Reboot your PC in Safe…

Hmm, interesting that you note about the updated nvidia drivers as my problems started not long after i updated as well. However i have removed ASO3 system utilities as it was causing conflicts after analysis by Christian at BD support, and i am now running the latest 296.10 drivers and rapport with no problems... Hello,…