jeanluc69s ✭✭✭

i don't i send a support tool for guys i hope this will help you figure out that issue

i have the same issue, windows 10 64bit, the port scan fix don't work for me i hope you guys find a real solution to this.

This is probably signaling that you are using proxy in Safepay, but the proxy is not recognized or not properly configured. For me it is the first time I hear this. Do you have any specific proxy configuration that you use in other browsers, and these settings works in other browsers? Cristian i use a vpn and open dns but…

Bonjour jeanluc69s, Voici le changelog de cette version (liste pas exhaustive comme vous pourrez le constater, elle sera complétée au fur et à mesure des confirmations de correction de bugs remontés pour la partie française): http://forum.bitdefender.com/index.php?sho...st&p=239127 Bonjour yann, Merci pour les informations…

WE WOULD LIKE SOME INFORMATION ON THE UPDATES BITDEFENDER. (please?) Maybe the french forum will have some soon, they did have some for build 20.0.19.1099.

I ran the rescue disk and nothing. I've also got the Bitdefender uninstall tool previously and had to run it in safe mode to completely uninstall. I can use revo uninstaller to hunt down all registry entries for Mcafee, but I really think it's another program changing the settings in Bitdefender and not any antispyware or…

Hi...As far as this Photon technology goes, I can honestly say, that I have seen no improvements to the system scan time, or anything else in the 4 months or so that I have had BD 2015. I generally run a manual scan every week or two and it has remained pretty much constant in its duration. Sometimes a few minutes less,…

The blue progress bar has always worked for a build update but not for the definitions updates. I haven't been able to check whether the defs updates show a progress bar yet. you are right it does not work for definition update.

+1 update progress bar is back on.

I think bitdefender products will be able to protect against this type of threat. http://labs.bitdefender.com/ considering the october AV test i'm skeptical.

Most likely normal. Sunday night and minimal activity. If it still doesn't update today and shows error messages in the event log then there may be a problem. thanks for replying antikythera.The event log doesn't show any errors but there still is much time in between updates 5 hours and more and the update seems to be the…

Thank you for all your help antikythera & columbo. The issue is currently tested internally and I will post back if I need any additional information from you which may help the development team. Thanks again, have a beautiful week ahead! with new build 17.17.0.773 virus signature still at 0 and quick scan scanned 0 items.

If you perform a search on this forum you'll see many cases of infected PCs which is normal. There is no product with full AV protection in real world. New virus is an every day thing and is impossible for any AV product to face it. As for adware which BD cannot find, this is also a very old, common and every day BD habit…

Even if they fix this, which seems to be impossible for many years now, bugs and unresolved issues are still remaining also for many years, so Bitdefender is not going to be the best security solution ever as it never was. Most people trust comparison tests and reviews getting their opinion from them. Only a few people…

Hello Georgia, Sorry to report that Quick Scan still shows zero with Internet Security build 17.16.0.729 on vista x64. Scan log attached. same thing for BDTS on windows 7

Georgia, thanks for the explanation above. I would still like to know what was blocked by web scan but can't locate the information within BD. I checked all the component events. A simple summary is fine if the information is accessible somehow elsewhere. A clickable link to the event log to where this information is…

Misters, in the version of 2011, there was a similar problem, but it doesn't influence protection generally. good to hear that. so it is not normal then, since it was fixed before.but if protection is not affected i guess it's ok.

I think it is a bug preventing the display of signatures on the scan reports. detections are working. better than my spelling in last post anyhow, 'lastest' "That means that no malware or viruses were found registered on our data base." I was given that answer as an explanation by support team.

Hello Georgia, yes the same is still occurring after the lastest update. See attached still the same issue wether it's a quick scan or system scan does that mean that bd will not recognize new virus with signature 0?

I tried to see the best in your post...maybe my error? Do you think I should leave this forum? listen guys i'm not computer savvy and thanks to you i can understand things a little better now. I think you should stay on this forum because of that wisdom of yours.

Well put, antikythera. i agree sometimes your answers help users fix issues before BD even aknowlege it so don't give up man.

I ran a system scan today, and the scan remained stuck at 59% for over 3 hours. The system continued to scan new files (the file count was going up), but the progress bar remained stuck at 59%. Is someone else having the same issue? Thanks i had the same issue i finally stopped the scan after 10 hours scanning.

Bitdefender is unable to erase/write updated core files in this case. Perform a repair of the program, and that should solve the problem. i did just that and so far things seemed to be ok, thank you for your insight.

i have to reboot at every update six times so far today. am i the only one facing this?

I just want to let you know that I tried to use this feature, one that I think will be great when it is functioning well, but I had considerable problems with it. 1. After clicking on buttons, tabs, features, etc. nothing would happen for a long time, until I clicked a second time, at which point the window would turn…

Hi, Thank you for reporting this. Does the error appear after you log-in to https://my.bitdefender.com/ or before? Since I can't reproduce the issue on my machines, I kindly ask you to post a screen shot displaying the issue. i have a similar issue i can't access mybitdefender.com :Error 118…

Hello The action is perfectly normal because during the Repair process the settings are restored to those from the installation kit that is stored on your HDD. So when a Repair is performed, the downloaded definitions are removed. Take care. glad you're back and thanks for your reply but i still have the update not being…

Autopilot ON: same behaviour (Samsung 7, W7 64 bits and Sony Vaio W7 32 bits)) i' m having similar issues with auto update going off by itself when update checking start on auto pilote.The result is even if update is found it is not dowloaded.I have to do it manually and push auto update on while checking in progress in…

can't activate facebook safego i get a promt to activate but nothing happen when you click it. can get report from safego.

here is what i got now. i repaired BD2013 and everything is ok now but for how long that is the question maybe the next update who knows.