jewelr

Hello, A product update was recently released. Your build should be 16.27.0.1763 (please right click on Bitdefender icon from system tray-near the clock-and choose "About". You should see in the left side the build number). In order for the product update to be installed, you need to reboot your machine(you should see in…

Yes, I have that latest build and there is still an issue. They took some logs and are looking into the issue. Thanks!

Yes it is a BD issue. Tech support has remotely connected and they are currently working on the issue.

I am having a problem accessing my router page as well. Any other suggestions?

Anyone have any suggestions? This has to be an easy fix but I cant find it. Any other security suite doesn't block the streaming video.

I just tried that and still no streaming video from the cameras after a reboot. Hello Have you tried to make these settings in the product? http://forum.bitdefender.com/index.php?showtopic=33642 Thank you!

Hi Carmen told me that is now connected. Thank you. Ok, well we finally have BDTS 2012 installed on my machine . I was real close to calling it quits but it seems like the 2012 version may have been worth the wait. The end result of the error from what I understand was that Microsoft Visual C++ 2010 x86 SP1 was causing the…

Hi Mike We are sorry for the inconvenience. My colleague Carmen will try to connect to your machine right now. Do you have the remote software turned on? Take care. I will make it available now...

I have been waiting since 10:00, it is now 10:35. Please see if you can find out what the delay is. Well I am going to assume that you forgot about our remote session scheduled for today at 10:00 EST. It is now 11:30 EST and if you still are able to connect today, shoot me an email and I will make that machine available…

Welcome back Michael. Yes, I know about the remote session. Your case is special and the remote session will be done by one of the Senior engineers and someone from the testing team. Thank you very much for your collaboration. Your time will be rewarded. Take care. I have been waiting since 10:00, it is now 10:35. Please…

Welcome back Your patience will be rewarded at the of the investigation. Thank you. I have replied to the email about scheduling a remote session on Monday 1/9 at 10:00 AM EST. I will be ready for the session at that time.

Welcome back Thank you for your feedback. I will get back to you when I have the results. Thank you for understanding. Take care. I will be patiently waiting...

Hi Michael I've talked to my colleague that made the remote session. It seems that you have some restriction made on the system. He said that even Microsoft Visual C++ Redistributable 2010 could not be installed because the installer returned an error message related to group policy. I want to try something else: please…

Welcome back Michael Thank you for your feedback. Take care. After 3 1/2 hours with tech support connected to my computer, they were still unable to get BDTS 2012 installed on my machine . They took some logs and I am currently waiting for tech support to get back to me.

Hi Michael We are sorry for delaying our answer. My colleague Carmen has rescheduled the remote session. Please reply via email to that ticket ID. Thank you very much for understanding. Happy Holidays! I already replied and I am waiting confirmation for 12/29.

Hello Thank you for you post. Please check your inbox in about 20 minutes. I will send you further instructions over email. Have a nice day. I still cant install BDTS 2012. Tech support was going to connect to my computer to diagnose the install issue. I replied to support 2 times with 2 different availability times and i…

I just wanted to say that this years version of Bitdefender 2012 Internet Security ######. It seems not to like a 64 bit system. I've used last year version and it had no issues at all. Websites (especially Google) wont work. Browsers wont load, they just hang. System keeps crashing. What's wrong here? Do you have a 64 bit…

Hi and welcome to our forums. Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If you were already asked to generate the log file, disregard the message above and just post the ticket ID. Thank you. Ticket…