jpaulm

Hiya. I can see them both, so it can't be a conflict. Have you tried a computer reboot? Ro. Thanks, Ro! WOT was a red herring - I forgot that I had reinstalled FF on her machine. She can still see them (both, now, thanks!) and I still can't see the Search Advisor icons, after a reboot. Hopefully BD will come up with a…

I have just purchased BitDefender AV + 2015 (today) and I can't see the Search Advisor icons, but my wife (who is still on the free version) can see them. We both have WOT installed, and I can still see the WOT icons, but my wife can't. Maybe one set of JavaScript cancels the other? TIA

Aurelian: PM sent. Paul, Is livesrv Windows Live? I just installed it I think, and livesrv in TaskManager. I'm going to uninstalll it now. Sorry, I don't understand the question... Are you saying that there is another livesrv module apart from BD's? I just meant that every time vsserv goes into its CPU-hogging phase, I see…

Nope. Still have the same problem, vsserv.exe is hogging the CPU as before. I'm sending a log file to Tech Support, so will wait to see what happens next. Will check back in when I have some more news. Alex. Got a note from Carmen suggesting I rename httproxy.dll, and I responded by email. I thought I had better post it as…

Hello shyam_kepi and Paul Morrison and Jim32792, @shyam_kepi: In order to assist you with this issue please be so kind as to follow the steps from this post. @Paul Morrison: Yes, there were some posts on this topic which had been moved to the Vsserv.exe Taking Up 100% Of Cpu topic for the 2010 version. I recommended the…

For what it is worth and if anyone at Bit Defender cares, my ticket ID is: 201001221007202. That's odd - I am fairly sure there were more posts after this one - a few days ago! What happened to the others? And when are they going to have a solution for us?

Hello Toothpick and AHJ, We are sorry to hear that you had a negative experience with our product. Unfortunatelly we are unable to provide you with a general solution on this issue. From what we have experienced so far this situation appears when there is a conflict between BitDefender and another…

Hello all, In order to solve this issue please be so kind as to make sure you uninstalled any other security solution you might have on the same computer (any spyware removal, Ad Aware, spybot or another antivirus). Having more then one security products installed on the same PC can degrade performance and cause system…

I have been fighting the same problem for quite some time. Finally, after lots of frustrations caused by the massive computer (XP) slow down ( overloaded I/O by the vvserv), after downloading and running test files and sending files back to BD, after receiving BD's recommendations which other SW to remove from my computer…

Hello all, We need to have a look on some reports generated on your systems so that we can determine what is casing this sittuation. That is why we would like you to follow the steps described in the next article and after you obtain the following reports : "sysdump.tar", "bdfileinfo.log" and "bdregnode.reg" upload them on…

Hello all, We need to have a look on some reports generated on your systems so that we can determine what is casing this sittuation. That is why we would like you to follow the steps described in the next article and after you obtain the following reports : "sysdump.tar", "bdfileinfo.log" and "bdregnode.reg" upload them on…

I may have to go to the manual update technique - but I worry that I will miss a vital update... Alex, are you monitoring this thread? Is anything being done about it? TIA

I just realized that vsserv hasn't been doing its CPU hogging today - I have been working for 2 hours and no irritation :-) Has something changed? Maybe too soon to start celebrating...?! Oh well, I spoke too soon. It's doing it again! Most annoying!

I have just looked at my Vista laptop and it is only showing about 12K memory useage for vvserve.exe and is running fine. What I have noticed is that when I power down (not standby) my desktop XP machine the memory useage level is 'reset' and starts low and climbs up and has settled at about 100K lower then previous max…

I did the same yesterday, but really don't know if it made a difference. Today I checked and found that httproxy.dll is back, so I compared the new one with the one I renamed using WinDiff, and it says they are the same! So what was the point of doing a rename? TIA Mystery solved! I found a post on another forum saying…

Thanks for the information. I renamed the file to httpproxy1.dll and after reboot turned on the Automatic Updates. Things seem to be working fine now. I did the same yesterday, but really don't know if it made a difference. Today I checked and found that httproxy.dll is back, so I compared the new one with the one I…

Hello Paul Morrison, Yes, you can add exclusions from Realtime/OnDemand scans for folders in BD 2010 the exact same way as you did in BD2009. Just open BitDefender Security Center in Expert Mode and got o Antivirus -> Exclusions. There click on the + button and follow the wizard's steps to add an exclusion. Cris. Thanks,…

Hello Paul Morrison, Thank you for reporting this sittuation. In order to be able to further investigate it we would like you to send us the following information's : 1. Let us know if you have run a scan or if the BitDefender real time protection detected the infected attachment. 2. Follow the instructions from the next…

Alex, I installed BD IS 2010, but I kept messages like "Do you have sufficient system privileges to install xxx?" I think BDVEDISK was one, Trufos or Prufos... BD says it's up, but it won't start up the Firewall... Help! I used the Uninstall tool - and this problem went away! Thanks!

Hello Paul Morrison, In order to solve this issue we recommend you to upgrade for free to BitDefender 2010 . You will find all the steps that will help you do this here. Thank you. Alex, I installed BD IS 2010, but I kept messages like "Do you have sufficient system privileges to install xxx?" I think BDVEDISK was one,…

Hello Paul Morrison, In order to solve this issue we recommend you to upgrade for free to BitDefender 2010 . You will find all the steps that will help you do this here. Thank you. Thanks, Alex! Will do! Do you have an answer to my last sentence - namely: ... the laptop is off much of the time - do I really need the…

Hello Paul Morrison, Please be so kind as to add your personal e-mail account to the Friends list in the Antispam module in BitDefender and test in order to see if the original issue reoccurs by using this setting. Thanks! Hi Diana, My email address was already on the Friends list... Apparently it doesn't make a…

Hello Paul Morrison, The notification time for the Basic View "You haven't scanned your computer for x number of days" cannot be changed because it is a built in feature in the product. If you do not wish to get that notification simply go to Basic View in BitDefender - Security and uncheck the "Yes" checkbox for Monitor…

Hello Paul Morrison, To change the schedule date and time for your scans, open BitDefender Security Center (Advanced Mode), go to Antivirus -> Virus Scan, right click on the scheduled task (you can see an icon with a clock near it), choose Schedule, and there you can change when and how often the scan will take place.…

Hello Paul Morrison, Thank you for the screenshot you provided us with. The issue that is portrayed in that window is unfortunately a display bug with BitDefender because the modules shown in those options are in fact enabled in the product. Thanks for your prompt answer, Diana! That's a relief! Keep up the good work Paul…

Hello Paul Morrison, Would it be possible for you to post a few screenshots displaying the issue you have encountered with BitDefender in order to make sure that we understand it correctly? Thank you! I am attaching a screenshot of the settings - I Enable the setting shown as Disabled here, and Close it - when I go back…