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Automatic Update
1) I can't seem to find any indication as to whether Automatic Update is set on for my account. 2) The sales web pages are screwed up: going into Renewals one way, I saw a price of approx. $80.00 - another way, $50.00 - which is it?! 3) Trying to send a message to Sales, it told me twice that my Captcha code was wrong -…
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Can We Exclude A Directory From Antivirus Scan
Hi! I was able to exclude a directory from the Antivirus scan in BD 2009, but I can't figure out how to do it under BD 2010 - it only seems to support executables. Could someone let me know how to do this? TIA
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Thunderbird Inbox Disappears Into Quarantine
Today BD discovered a virus in an email attachment in my wife's Thunderbird Inbox, that had not been detected by the earlier version of BD. It asked what we wanted to do, and I specified that it should be quarantined, thinking (stupidly) that it would just quarantine that message. Instead the whole Inbox disappeared into…
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Antispam Disabled Message
I am running BD 2009, and Win XP, on a desktop and also on a laptop. This morning when we logged on on the desktop, we got a message saying BD Antispam disabled (I don't know the exact wording as my wife was the one who saw the message). When I looked at the BD Online Security, it said that Antispam was not being…
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What Does Bd Mean By "message Number"?
When we get the messages about BD not being able to delete Inbox messages because they are archived, in many cases it just puts out a message number without any message text, so it is unclear what that "message number" means. For instance, is message # 30 in fact the 30th group of records in the Inbox starting with "From -…
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Preventing User From Being Listed As Spammer
Maybe this is a suggestion for the 2010 version: a certain percentage of spam messages have been fudged to make my own ID show up as the sender. If I click on "Is Spam", my own ID gets added to the list of spammers, and I have to go into the list to remove myself! It would be very nice if you could add a test to make sure…
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Changing Scan Frequency
Dumb question: I'd like to change the scan frequency to more than 5 days as the scan on my machine takes 2 1/2 hours, during which time the machine is less responsive, and we can't switch users. It seems like this would be a pretty obvious facility, but I can't see a setting to control this! Help would be appreciated.
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Mail Protection Switched Off?
When I tried to designate a message as Spam, I got a message saying that antivirus mail protection was off. I went to the Settings, and found that the top tow switches in Online Security were both off (although I set them on a few days ago). I have set the second one to enabled (Real-Time Antivirus and Antispyware Web…
