Thunderbird Inbox Disappears Into Quarantine

jpaulm

Today BD discovered a virus in an email attachment in my wife's Thunderbird Inbox, that had not been detected by the earlier version of BD. It asked what we wanted to do, and I specified that it should be quarantined, thinking (stupidly) that it would just quarantine that message. Instead the whole Inbox disappeared into the quarantine area. Luckily, after a while it showed up in the quarantine listing, and I was able to restore it. My suggestion: could BD at least warn that this might happen, and ask if we want to go ahead...? I believe many email clients use the file name of Inbox, so this would be a simple test... Thanks.

Alex Stanciu

Hello Paul Morrison,

Thank you for reporting this sittuation. In order to be able to further investigate it we would like you to send us the following information's :

1. Let us know if you have run a scan or if the BitDefender real time protection detected the infected attachment.

2. Follow the instructions from the next post then send me a PM with the download link of the support tool report.

Thank you .

jpaulm

Hello Paul Morrison,

Thank you for reporting this sittuation. In order to be able to further investigate it we would like you to send us the following information's :

1. Let us know if you have run a scan or if the BitDefender real time protection detected the infected attachment.

2. Follow the instructions from the next post then send me a PM with the download link of the support tool report.

Thank you .

Thanks, Alex. I have xpunged the Inbox, after retrieving it from quarantine, so I can't easily reproduce the situation. The viruses were detected as a result of a scan. It sort of makes sense as the Inbox is just one big file, and BD probably doesn't know the format of every email client's inbox... I just thought a warning would be nice if there is any way for BD to detect the situation! Thanks for your prompt answer!