Comments
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While it is true that you can disable auto-renewal, it's kind of sad that anyone would have to resort to "research" in order to make sure of this. We purchase this product because we want security and protection against being taken advantage of and to avoid shady things happening to us. The product is promoted as a "for…
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Please go this link , Its well explained how to disable auto renewal. http://forum.bitdefender.com/lofiversion/i...php/t34003.html I took a look at the link. Looks like this crap has been going on for a while. Here's what I posed on another leg of this forum, for someone with the same problem: Hate to see anybody else have…
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Hello rwilsond, I am sorry to hear that you have problems with Bitdefender but the flow you have just described is not part of our product. Please refer to the specific section of the forum for your complains. What does that mean "the flow you have just described is not part of our product"? It IS your product.
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Been ten days since submitting requests to BD about being double-charged, and still no response or refund. Overseas calling is a waste of time. Who's running this outfit?
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On Nov 4, 2012 I accepted an offer from BitDefender to renew. The ad said I'd get bonus months of service if I did so then. So, I bit and paid $69.95. Then, on Jan 11, 2013, I was charged $69.95 again. I immediately submitted three requests to BitDefender, and Avangate for assistance. The only thing they have sent so far…
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Good luck trying for a financcial adjustment! They double-charged me for renewing. When I spoke to a person on a long very disoriented outsourced/overseas call, they said it was because I was on auto-renewal when I accepted their offer to renew with bonus months. I never wanted auto-pay, and if they thought I was on…
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Good luck trying to get any financial adjustment! They double-charged me for renewing. When I spoke to a person on a long very disoriented outsourced/overseas call, they said it was because I was on auto-renewal when I accepted their offer to renew with bonus months. I never wanted auto-pay, and if they thought I was on…
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You may want to reconsider being on Auto-Renew. They double-charged me for renewing. When I spoke to a person on a long very disoriented outsourced/overseas call, they said it was because I was on auto-renewal when I accepted their offer to renew with bonus months. I never wanted auto-pay, and if they thought I was on…
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I have not recieved any word from customer service and I still have not recieved a refund. It has almost been a week. I am NOT a happy customer. I still cannot log on to my bit defender either Auto-Renew should be canned. They double-charged me for renewing. When I spoke to a person on a long very disoriented…
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I have over the last three years used BitDefender for my main A/V Last Year I got a new PC, around December, rather than transfer over my BitDefender 2012, I decided to go ahead and purchase 2013 ... even though I had a few months on 2012 left Today I got an email from Graphic River in relation to an "Auto Renewal…
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I need to purchase a product renewal for Bitdefender Antivirus Plus 2013 TODAY. Everything is set for auto renew but I want to change which bank account the money is debited from - so far I've not found out how to do this. Thanks for any help. Paul Fred, You may want to reconsider being on Auto-Renew. They double-charged…
