vet_ca

Thank you very much Sorin G. I just now sent and email requesting assistance.

I sent a message to BitDefender thru the BitDefender > Support page > Contact Support option. I sent another yesterday and still have not heard back from anyone so I don't have a ticket number to give to you. I don't know why BitDefender won't reply to my Contact Support submissions. Would you be so kind as to tell me how…

I haven't heard back from BitDefender for over 2 weeks now. That's why I posted in the forum. Usually BitDefender gets back to me very promptly. I don't know why they haven't gotten back to me.

I'm experiencing the same problem with BD Family Pack 2017. For the past several day BD has been requiring multiple reboots daily. What is going on?

Discounted or not I don't know why anyone would buy Bitdefender from anyone but Bitdefender. They're a truly reputable company and provide excellent products and tech support. As for me, I'm staying with Bitdefender and not buying it any where else.

Thank you antikythera. I finally got the support tool to work so I'll see what support has to say first before I try your solution. Thanks for taking the time to help.

I'm also concerned about this bug and whether we're protected or not and what is being done about it from the BD side.

The directory's are different in BD TS 2014 64bit (C:\Program Files\Bitdefender\Bitdefender\Settings\System\LGKC" and the update_settings.xml format is different then stated above. Would someone please update the explanation post to bring it up to date with BD 2014? Thank you.

I'm running BD TS 2014 and using ff 25 with Ghostery installed and have no conflicts or problems.

Hi Christian, I'd also like to know why I BD TS 2013 demands I restart my computer so many times each day. For example I've beeen on the computer for 2 hours and BD has asked me to restart 3 times. Most days I have to reboot up to 6 times. Is something wrong? Thank you, vet_ca

Hi Christian, I notice that I still have 4 activation keys, is there some problem with my response above? Please advise. Thank you, vet_ca

Hi Christian, 2 of the 3 keys were from the free subscriptions I received from BD when I originally purchased BT TS 2012 and are on the old Toshiba laptop (still running BD 2012) and the HP Tablet PC (was running BD 2012 but due to problems is now running McAfee...I'd sure like to get BD running on it). My main HP laptop…

Pm sent. Thank you Christian.

I'm using windows 7 and BitDefender Total Security 2013. All the multitude of problems began with the update from 2012 to 2013. I have been unable to locate history.xml file even with a detailed search of C: There are now 2 unclearable events both of which are "Autoscan status changed". I can't even mark them as read in…

I've tried to clear the Antivirus event "Autoscan status changed". It currently is on and shows a green dot next to this event message. I've clicked all messages in the even log and even deleted them all. I've also done a reboot after this and still the single event will not clear. What am I doing wrong? Thank you for your…