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Bitdefender Detected a Threat and Blocked Explorer
The details are below. A full scan came back clean and the user doesn't report anything out of the ordinary. I checked security logs nothing suspicious and confirmed the device is fully patched. I believe this is a false positive but would like to know more about how the "User Login" is affected in this instance. Event…
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Often asked "if" other anti-virus software needs to be uninstalled
I answer yes and believe it's the best option to save on resources and for overall better results. Really just doing my due diligence by asking here. Any reasons behind "why" I'd love to hear about.
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Unwanted activity has been detected while accessing podium-documents.s3.amazonaws.com/
Has anyone encountered Bitdefender blocking files marked as suspicious from Unwanted activity has been detected while accessing podium-documents.s3.amazonaws.com/ I'm seeing content blocked from an Amazon S3 bucket and not sure why this is happening and don't recall downloading anything specifically.
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Security Risks \ Misconfigurations \ Automatically Resolvable Indicators in Gravity Zone
Is there a way to resolve all "Automatically Resolveable Indicators" at once? It's not so bad repairing 5 or 10, however, on first-time scans, this number can be much higher, and clicking through each one separately and selecting "Fix" is time-consuming. Hopefully I'm overlooking a way to do this.
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Remediation Questions After a Failed Attack
Recently a client’s desktop was compromised with what we believe was an attempted Emotet Malware attack. We found a trojan password stealer during remediation. The computer was taken offline, completely reimaged, well tested, data scrubbed then introduced back into the network. Everything appears to be well but we’re…
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Global Company - Any Problems Managing Devices in BD Gravity Zone
New client with staff in Taiwan, Korea, and India. Onboarding to staff members in the US, will there be any problems when staff in other countries run the installer? Staff speaks English, there won't be any language change between installations.
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Did Bitdefender Delete an Entire PST File
We use Bitdefender Gravity Zone and found three or four emails in quarantine from 2012. This happened after running a deep scan. I deleted the emails from quarantine and the next day after opening Outlook the entire PST file is not missing.
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Best Way to Protect Mobile Devices
What are others doing to manage phone security with Bitdefender? We're using Gravity Zone and central management is important so we can watch over client's networks. I don't believe there's a policy to manage mobile phones, is this correct? The only option I see to manage phones is to have each user download Bitdefender…
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3 Infected Files
I ran a report and it came back showing information under Statistics Basic Infected items: 3 Resolved Items:16 My question is I can see the 16 emails that were resolved are in quarantine. How do I find information out about the 3 showing as "Infected Items?"
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Suspicious token impersonation event found
I ran a search for "Malware Detection / Processes whose names are confusingly similar to those of critical systems processes are likley to be malicious (process.path:svchost.exe~1)" and get the following message, which is concerning to say the least. When I run a virus scan this doesn't show up. What should I make of this?…
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Gravity Zone Support
I'm locked out of my account and I'm the administrator. Nobody answers the phone when I call support and I left three emails. Meanwhile, my clients are at risk, I can't do billing. Not sure why I'd continue using Bitdefender at this point. Any ideas how to proceed?
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Email Compromised
Running a PowerEdge Server with Exchange 2016 running as one of the VM's in Hyper-V. The other day my client contacted me and said an email was sent on his behalf and it doesn't appear to be a spoofed email. I checked and someone sent an email on his behalf to the majority of his contacts. This is alarming to say the…
