Récupération coffre fort inopérante

Bonjour,

Sur mes deux machines je n'arrive pas a récupérer le contenu de mon coffre fort. J'ai essayé la procédure de récupération de multiple fois . Je n'arrive pas non plus a effectuer la procédure qui consiste à lancer la commande : net stop bdvediskl décrite en cas de message d'erreur ,ce qui semble être mon cas.

Merci

Voici le log retourné:

File Vault recovery starts

Vault file to transfer: C:\Users\milar\Desktop\recup\ListeMichelaine.bvd

Destination directory is now: C:\Users\milar\Desktop\Test

Performing protection op pid=11488

 Current dir is: C:\Users\milar\Desktop\recup

 Current dir changed to: C:\Program Files\Bitdefender\Bitdefender Security\

 Current dir restored to: C:\Users\milar\Desktop\recup

Checking if BDVEDISKL driver is installed...

OpenServiceW => 1060

BDVEDISKL driver is not installed, installing...

drv_path: \??\C:\Program Files\Bitdefender\Bitdefender Security\eol\bdvedisk.sys

OpenSCManagerW OK

BDVEDISKL driver installed by this utility, will be uninstalled when done.

Checking if BDVEDISKL driver is running...

StartService => 183

Could not start BDVEDISKL.

BDVEDISKL driver was started by the tool, performing stop.

ControlService => 5

BDVEDISKL driver stop failed.

BDVEDISKL driver was installed by the tool, performing uninstall.

OpenSCManagerW OK

OpenServiceW OK

DeleteService OK

OpenServiceW => 1060

BDVEDISKL driver uninstalled.

Performing protection op pid=11488

 Current dir is: C:\Users\milar\Desktop\recup

 Current dir changed to: C:\Program Files\Bitdefender\Bitdefender Security\

 Current dir restored to: C:\Users\milar\Desktop\recup

Transfer finalized.