Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Win32.virtob.gen.12 et windows embedded standard 7

Options
dd85
dd85
dans Protection - Malware/ Firmware/etc.

Bonjour ,

lors d'un scan de disque dur contenant Windows Embedded standard 7 , bitdefender marque tous les fichiers de windows (en .exe) comme etant infectés par Win32.virtob.gen.12 .

Hors c'est la première installation de cet OS sur un disque dur neuf , y a t il un moyen de résoudre ce problème , ou faut il ignorer cette détection (False positive)

merci par avance

Réponses

  • Alexandru_BD
    Alexandru_BD admin
    Options

    Bonjour @dd85,

    Sur la base de votre description de la situation rencontrée, je vous recommande de contacter les équipes de support technique, car plus d'informations pourraient être nécessaires pour résoudre ce problème. Vous pouvez entrer en contact avec nos ingénieurs en choisissant l'un des canaux de contact disponibles ici :

    https://www.bitdefender.fr/consumer/support/aide/

    Tiens nous au courant de comment ça se passe.

    Cordialment,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    Options
    https://community.bitdefender.com/fr/discussion/96013/win32-virtob-gen-12-et-windows-embedded-standard-7

    Virtob or most commonly as far as I know it is known as virut virus is a type of malware that infects all the executable files on the windows system making them unable to open. You should let bitdefender remove the virus or else the virus will replicate and make all the executable files on your PC useless and you might have to end up reinstalling the windows again.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • dd85
    dd85
    Options

    Bonjour ,

    suite à mon problème , j'ai essayé plus antivirus juste au cas ou .. ; mais les résultat de scans donnent quelque chose de semblable : PE_VIRUX.AA-1 (ou win32.virtob.gen-12) , F:\WINDOWS\system32\arp.exe, Ignored

    Donc a priori , ils détectent quelque chose sur tous les fichiers exe mais les antivirus l'ignore - pourquoi je ne sais pas ; je continue mes recherches

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    Modifié (mai 2023)
    Options
    https://community.bitdefender.com/fr/discussion/comment/324892#Comment_324892

    As I told you in above comment that the virus virut infects all the executable files which it has done and it seems the only way to get rid of the virus is to reinstall the windows from scratch.

    You can still try to contact bitdefender support and check if they can help you in anyway but as far as I know, once the executable files are infected and the virus replication continues, there is nothing one can do to stop it and reinstalling the windows is the only solution.

    Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

    Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

    Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

    Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com

    If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.

    The support team will reply back to your query within next 24-48 hours excluding weekends.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

Leaders

Catégories

Defenders of the month