Alex_Dr · Quality & Customer Experience Specialist · BD Staff

@JLC_UK , I strongly recommend, in this case, contacting the Enterprise Support Team as to assist you with the AD integration properly. Please let me know the outcome so we can resolve the situation in a timely manner. Best regards, Alex D.

Hello @weslys, Please let me know if Flexx's instructions assisted you in resolving the situation or if additional assistance is required. Best regards, Alex D.

Hello @evanyrouse, In order to remove the website as malicious, you will need to contact the Bitdefender Enterprise Support team, which will provide the information further to the Labs team that will de-classify the website as malicious. Please let me know if additional information is required. Alex D.

Hello @Teqspert, Are you, by any chance, referring to assigning an Incident within GravityZone console or the CustomerZone ticketing portal? Please provide additional information as to resolve the query in a timely and efficient manner. Best regards, Alex D.

Hello @JLC_UK, The reason why the vulnerability still shows in the dashboard can be linked with the way you have configured the task in the policy. However you can trigger a manual scan by creating a Risk Scan task by following the steps from this…

Hello @Smithy, I strongly recommend to contact the Enterprise Support team as they will need to troubleshoot the situation and find out the root cause. Please also keep us posted in this forum in order to speed up the resolution process. Best regards, Alex D.

Hello @congtyannhien, You will indeed need to contact the Enterprise Support Team in order to update the database and clear your website from being blocked. You can do so by finding your preferred method from the following link -> Bitdefender B2B Help Center Please let me know if additional assistance is needed. Alex D.

Hello @ivan334, Can you please let us know if the situation flagged in October has been resolved? Best regards, Alex D.

Hello @rupertt, Can you please let me know if the link from unixmen has helped you install Bitdefender on Ubuntu? Best regards, Alex D.

Hello @Billtbyhand, My sincere apologies for the late reply. Yes, the Bitdefender product will delete the file, should an exception not be in place for said OST file (i have attached a link to the support file types that will be scanned, here) Please let me know if the situation still persists. If it does, I will require…

Hello @alang5629@ALangford, Can you please let me know if the Bitdefender product is updated to the latest version? Also, given the number of endpoints at risk of infection, I strongly suggest getting in contact with the Enterprise Support team to troubleshoot the situation faster. Also,it would help if you would provide…

Hello @Moisés Cerqueira, The way to counter this technique would be to block using a combination of the hash & executable file, otherwise, it will still work, as Bitdefender does not match the program the needs to be blocked with what was modified. I hope I have answered your request. Do let me know if additional…

Thank you for the update, George! If the situation appears again, don't hesitate to e-mail me! Best regards, Alex D.

Hello @George Lagaris Can you please let me know if the situation described above is still persisting at this moment? Best regards, Alex D.

Hello @Shane Hoover, Can you please provide the case number for the situation so I can see what the hold-up is? Best regards, Alex D.

Hello @Witsanuk, I do apologize for the late reply. Can you let me know if the situation still persists at the moment or if it has been resolved? If it does I strongly suggest contacting the Enterprise Support Team as proper troubleshooting has to be performed (in the form of a remote session or via telephone). Best…

Hello @MartinsFederico, I do apologize for the late reply. Can you please let me know if the situation is still persisting at the moment? All the best, Alex D.

Hello @Aster, Can you double check if the product is up to the latest version? Also if you can provide a screenshot with the blocked certificate and details for more information? Best regards, Alex D.

Hello @Cyberview_Sam, Thank you for reaching out to us. The scenario that you describe where there is no data returned in the Risk Management Dashboard after scanning can have multiple causes, such as: endpoints communication, policy configuration, on which company the scanning is being conducted. Etc. You can check the…

Hello @KW Integrity, I do apologize for the late reply and hope my answer shifts you on the right track. In these types of cases, you will need to contact the Enterprise Support Team as they will need to troubleshoot the situation, in this case, acquiring logs from your side, for the Bitdefender Product. The reason they…

Hello @Taipm, We currently do not count usage for Storage Protection. We license the SVA with the storage-protection feature (for the period given by the storage protection key, in GZ OnPremise, or, the expiry date of the basic key in GZ Cloud) and once that SVA is licensed, it scans an unlimited number of NAS (clients).…

Hello @Woods_techguy, Please refer to the following article which details the API Event Settings that will help you setup a SIEM solution with GravityZone: https://www.bitdefender.com/business/support/en/77209-135319-setpusheventsettings.html Do let me know if additional assistance is required. All the best, Alex D.

Hello @B26354, I do apologize for the late reply. I strongly suggest you contact the Enterprise Support Team as they will need to further troubleshoot existing exclusions as well as adding other exclusions, if needed. Do keep me updated with the status of your request so we can monitor. Best regards, Alex D.

Hello @Thariq, I do apologize for the late reply. Have you tried setting an exclusion for the exe file? If you have and the situation still continues, I strongly suggest contacting the Enterprise Support Team as they will need confirmation to exclude the file from our database. Please keep me updated with further…

Hello @Sorin S, I do apologize for the late reply. Have you tried getting in contact with the Enterprise Support team? For starters I would initiate a reconfiguration task for the product. I will post the link with the instructions as well but, basically, a first step would be to install the product on the affected…

Hello @ClaudiaGN, You can temporarily disable Bitdefender by using the Power User module on that endpoint. Please let me know if it works with it. All the best, Alex D.

Hello @br287, Can you provide additional information regarding adding TEST e-mail? (screenshots, details, any clarifying information so we can properly assist) Best regards, Alex D.

Hello @realmx2, Thank you for the prompt response. When adjusting the products or developing new features, the product management teams always take multiple criteria into account. Even though a feature may seem effortless to implement at first, the developers are also considering aspects such as the value the respective…

Hello @whitelistBrave_23, At the moment, Brave is not on the list of supported browsers, no (full list here -> Endpoint protection (bitdefender.com)). There are steps being taken in that direction and, at the moment, Product Managers are aware of the Feature Requests being raised that could better our customer's experience…

Hello @daniele, @Taipm, We have a list of API errors here -> https://community.bitdefender.com/en/discussion/92493/public-api#latest to check if the error message is present or not. This can also be a case to be raised to the Enterprise Support Team as they need additional information regarding the command, and they could…